/307 0 Public Health Management Preparation 1 / 307 1) What are the major roles of manager? a. decisional role, interpretational role b. interpersonal role, informational role and decisional role c. transactional and transformational role d. managing role, formulating the procedure role 2 / 307 2) An organization is_____ ( select one): a. A group of peers working towards achieving the goal of the group leader b. A private entity where people, termed as employees, work to achieve the goals of the owner of the entity c. a common platform where individuals from different backgrounds (with different specializations, educational qualifications and work experiences) come together and work as a collective unit to achieve a common goal d. A personal entity where individuals are gathered from different backgrounds to work as a collective unit to achieve pre-determined objectives 3 / 307 3) The following statements are the guidelines to minimize negative reactions to controls, except one: a. How to measure the performance b. Involve employees in the control-setting process c. Make sure the standards used to controls are realistic d. Timely corrective action 4 / 307 4) The keys aspects of acute care (primary care) include: a. Focus is treatment, the patients are individuals/families, the diagnosis is mainly based on physical examination and laboratory tests, and the treatment is focusing on therapy (medication) and surgery. b. Focus is treatment, the clients are families/communities, the diagnosis is based on the test results, and the treatment is clinical care. c. Focus is prevention, the clients are individuals/families, the diagnosis is based on inspection and physical examination, and the treatment is vaccination. d. Focus is disease control, the patients are individuals/communities, the diagnosis is focusing on inspection, and the treatment is therapy. 5 / 307 5) What is influence? a. The ability to affect the perceptions, attitudes, behaviors of others b. The ability to use power to bring people on board c. The ability to persuade people to have a consensus d. The ability to put pressure to others 6 / 307 6) The āProblem Treeā is the procedures which allows to, except one: a. Identify key problems faced by target groups; b. Analyse an existing situation by identifying cause-effect relationships between problems c. Visualise problems and cause-effect relationships in a diagram (āproblem treeā) d. Identify key solution to the problems 7 / 307 7) The main jobs of manger are: a. to plan, organize and coordinate b. to manage the budget c. to solve the issues and conflict d. to inspire and motivate 8 / 307 8) What is the task of management? a. building the capacity of the middle managers b. leading people to do a great jobs c. ādoing thing rightā by setting objectives to achieve the goals, planning to achieve the objectives, implementing the strategies and monitoring, and evaluating d. ādoing the right thingā by having a clear vision 9 / 307 9) ā Concise summary of the specific tasks, duties, and responsibilities of a particular jobā is defined as: a. Job Description b. Job Analysis c. Skills inventory d. Job Specification 10 / 307 10) What are the three points showing leadership is a soft skill? a. Staffing, controlling the project and analyzing activities b. Stress management, scheduling and monitoring the progress c. Change management, capacity building and mobilizing resources d. Communication, motivation and team building 11 / 307 11) In an organization, the leader and his/her subordinates work together to arrive at a decision. Subordinates should have expertise & information to make decisions. The style of the decision making style is: a. Authoritative b. Delegative c. Consultative d. Facilitative 12 / 307 12) What are the three main theories of classical theory of the management thought? a. Human behavior theory, decision theory and contingency theory b. Modern organizational theory, motivator theory and social system theory. c. Experiment theory, system theory and situational theory d. Bureaucratic theory, scientific management theory and administrative theory 13 / 307 13) What are the two major problems that occur with poor management? a. Create internal conflict and demotivating staff b. Run bad meeting and be fear for providing feedback. c. Loss of earnings and run bad reputation d. Create a negative environment and instilling fear 14 / 307 14) What are the three traits that a successful leader must have? a. Dignity, honesty and self-confident b. Innovative, thinking out the boxes and trustworthy c. The desired to lead, integrity and commitment to the mission d. Creativity, transparency and accountability 15 / 307 15) According to Maslowās hierarchy needs, what is the Physiological Needs? a. The desire for clean water, job security b. The desire for food, shelter, clothing, comfort, self preservation c. The desire for safety and healthy d. The desire for affiliation, acceptance 16 / 307 16) What is the definition of public health leader? a. Leader who has ability to influence and attract people to transmit the public health vision and goals to new potential workers at large public health firms b. Leader who has ability to lead public health staff c. Leader who has ability to inspire the public health workforce d. Leader who has ability to successfully control the public health program 17 / 307 17) Which of the following is not related to span of management?: a. span of supervision b. unity of command c. span of authority, d. span of control, 18 / 307 18) What are the critical factors for the strong team? a. Team oriented, multi-team, team composition b. Team with behavioral strengths, team with thought oriented c. Team goals, team structure, roles within team and timelines for teamwork d. Team attainable, skillful team, team dependent 19 / 307 19) All of the following statements are the āControl Processā, except one: a. Setting performance standards b. Preparing a work plan c. Comparing performance/results against established performance standards d. Taking corrective deviations from those standards 20 / 307 20) Which of the following is not considered as an advantage of division of labor: a. specialized work can become boring and can lead to a decrease in production b. workers specialize in a particular task and improve their skill at performing that task c. workers need only to know how to perform their part of the work task rather than the entire process for producing the end product. This is less burdensome for them. d. workers concentrate on performing only one job, so they try to make the job easier and more efficient 21 / 307 21) What rare the fundamental features to good teamwork? a. Dignity, honesty, transparency b. Recognizing values, good communication, strong leadership c. Accountability, integrity, optimistic d. Trusting, coaching, sharing information, flexibility 22 / 307 22) According to John Betts, what is an emotional intelligence leadership (EIL)? a. A measure of ability to control emotions to better use of information b. A measure of ability to be empathic and turned in to the thoughts, feelings and attitude of others c. A measure of ability to monitor the feelings of ourselves and others d. An assessment of the consciousness of others and self-awareness of our own feelings 23 / 307 23) Process- based approaches is one of the three main approaches to motivation. What is Lockeās Goal Theory of motivation? a. People regulate their behavior in such a way as achieve their goals. b. People provide feedback showing progress towards the goal is provided. c. People formulate appropriate task strategies to use when tasks are complex. d. People have adequate abilities and commitment to accomplish the goals. 24 / 307 24) All of the following statements are listed in āthe first vertical column of the logical framework matrixā, except one: a. Results b. Project purposes c. Source of verification d. Overall objectives 25 / 307 25) According to Maslowās hierarchy of Needs, what is Social Needs? a. The desire for compassionate, friendship b. The desire for c. The desire for relationship, affiliation d. The desire for love, acceptance, companionship 26 / 307 26) Goals of strategic plans are linked to: a. Outcome level of results chain b. Impact level of results chain c. Input level of results chain d. Output level of results chain 27 / 307 27) Why people work in teams? a. Can achieve the objectives b. Can mobilize resources c. Can learn from each other, can be more effective than individuals, can help to develop interpersonal skills d. Can bring people work together 28 / 307 28) āThe tasks (work program) that need to be carried out to deliver the planned resultsā, is referred to: a. Goals b. Activities c. Outcomes d. Outputs 29 / 307 29) When a department reinforces disciplinary measures to deduct salary of employees who are absent from work or come to work late, what change category this organization is trying to achieve? a. Technology change b. competitors c. structural Change d. People change 30 / 307 30) All of the following statements are the āResults Indicatorsā, except one: a. Outcome Indicators b. Output indicators c. Risk indicators d. Impact indicators 31 / 307 31) The decisions which are frequent and repetitive in nature are called as________. a. major decision. b. minor decision. c. programmed decision. d. non-programmed decision. 32 / 307 32) What are the three characteristics of management? a. A continuous process, a tangible force and a working environment b. A goal oriented process, a group activity and a dynamic function c. A business phenomenon, a profit-making and a single activity d. A composite process, a scalar chain and a cooperative process. 33 / 307 33) Which of the following tools not used in scheduling: a. SWOT b. Operational plan template c. PERT d. Gantt Chart 34 / 307 34) Uncertainty avoidance index is one of the five major factors influencing workplace culture in Hofstede Model and refers to a. Long term relationship with employees b. The differences between male and female values on organizational culture c. Teamwork to avoid uncertainty d. The tolerance level of employees in comfortable and uncomfortable situations and their response to unusual and unforeseen circumstances 35 / 307 35) Which of the following is not good features of the logical framework: a. It includes what it is going to achieve b. It provide factors to ensure its success c. It determine how progress will be measured d. If not updated during implementation, it can be a static tool that does not reflect changing conditions. 36 / 307 36) Need-based approach is one of the main approaches to motivation. Alderferās theory of human needs focuses on three needs, what are these needs? a. Existence needs, relatedness needs, and growth needs. b. Need for achievement, need for power, and need for affiliation. c. Need for responsibility, need for food and water, and need for shelter. d. Social needs, basic needs, and companionship needs. 37 / 307 37) Among the statements below, which is the outcome level of the results change: a. Change in knowledge about the health problem b. Change in death rates c. Change in prevalence and incidence of diseases d. Number of health care workers trained 38 / 307 38) āMeasure the status of the external factors identified as critical through the risk and sensitively analysis..ā is defined as: a. Risk indicators b. Result indicators c. Impact indicators d. Efficacy indicators 39 / 307 39) The aims of āHuman Resource Planningā are selecting people at: a. Right number, right skills, right job description, and right job analysis b. Right job descriptions, right job analysis, right time, and right skills c. Right job analysis, right number, right time, and right skills d. Right number, right skills, right time, and right cost 40 / 307 40) What are the three areas for practicing on emotional self control? a. Navigating stress, managing hot buttons and regulating our responses b. Aligning values, being trustworthy and being a flexibility c. Controlling the emotional impulse, regulating our emotions and recognizing the capacity for self control d. Moderating emotions, managing our own emotions in the face of hardship and controlling the triggers 41 / 307 41) āRatio of outputs to produce specific objectivesā is referred to: a. Impact indicators b. Outcome indicators c. Efficiency indicators d. Effectiveness indicators 42 / 307 42) The statement ” To increase the proportion of most at risk populations accessing comprehensive services for HIV prevention, treatment and care increased from 50% to 80%.by 2020″ is an example of : a. objective b. vision statement c. goal statement d. strategy 43 / 307 43) All of the following statements are the key characteristics of the āProjectā, except one: a. Orient in the achievement of objectives b. Specific timeframes c. Delivery a clearly identified products and services d. Group of mutually dependent activities 44 / 307 44) What category of change involves work processes, methods, and equipment? a. Change in structure b. Change in technology c. Competitors d. People change 45 / 307 45) When selecting activities to be included in operational plans, managers used the following criteria to check the feasibility of activities, except: a. activities should match personal interest of managers b. activities can be accomplished within reasonable timeframe, with reasonable resources, by existing staff c. activities should support strategic objectives d. activities should be consistent with organizational policy and values 46 / 307 46) What are the main characters of good leader? a. Transparency, accountability and trusty b. Consistency, integrity and dignity c. Empathy, honesty and good communication d. Knowledgeable, skillful and good negotiator 47 / 307 47) Which of the following describes best an operational plan: a. it aims to supervise the activities of first line managers b. it is a long term plan that spans 3-5 years or more c. it focuses on activities of smaller units of organization in the next 12 months or less d. it describes clear direction where the organization wishes to go in the longer term 48 / 307 48) A manager has to bear the heavy work burden for himself. He thinks that he cannot delegate to his junior subordinates in his unit as they are all new to work environment. What is the reason for not delegating in this case? a. Fear of competition from subordinates b. Fear of being called lazy manager c. Lack of confidence and trust in lower-level employees d. Poor example set by previous bosses who do not delegate 49 / 307 49) The following statements are three types of objectives, except one: a. Objectives are set to be used for planning b. Long-term objectives-targets to be achieved in five to seven years c. Short-term objectives-targets to be achieved in one year or less d. Intermediate-term objectives-targets to be achieved in one to five years 50 / 307 50) All of the following statements refer to the āEvaluationā, except one: a. Focus: judgment, learning merit b. Conduct externally or internally c. Check that activities are being implemented as planned d. Conduct periodic 51 / 307 51) When the democratic leadership style is not effective? a. Team members are not competent and can lead to staff improvement b. Time is short and the alternative ideas are not needed c. Poor performance is tolerated, and vision is not shared with staff d. Team members are unhappy and feel overbearing to team members 52 / 307 52) The process of several people contributing to a final decision is called : a. Individual decision making b. Group think c. Group decision making d. Devilās advocate 53 / 307 53) The Model for motivating people to change ( known as Lewinās model for organisational change) is based on the following steps: a. refreezing moving, unfreezing, b. moving, refreezing, unfreezing, c. unfreezing, moving, unfreeze d. unfreezing, moving, refreezing 54 / 307 54) What does SWOT stand for? a. Strategy, Weakness, Options, Treaties b. Strengths, Weakness, Opportunities, Threats c. Strategy, Weakness, Opportunities, Treaties d. Strengths, Weakness, Options, Threats 55 / 307 55) The āInput indicatorsā are to: a. Measure the quantity (and quality) of resources needed for the project activities b. Measure the status of the external factors identified as critical through the risk and sensitively analysis c. Measure the quantity and quality of the created goods and/or services d. Measure the quantity and quality of the achieved results 56 / 307 56) Which of the following does not characterize effective planning: a. Planning does not take into consideration what happened to the organization in the past. b. Planning is looking ahead c. Planning is goal-oriented d. Planning involves choice and decision making 57 / 307 57) What is the primary objective of democratic management style? a. Creating affiliation b. Accomplishing an excellence task c. Building commitment and consensus amongst staff d. Development of staff 58 / 307 58) āThe services or products to be realised by the project/program..ā is defined as: a. Activities b. Results c. Overall objectives d. Project purposes 59 / 307 59) Weberās Bureaucratic Model of organizing include the following component, except : a. a clearly outlined organizational hierarchy, and b. organizational culture c. relationships among organization members d. detailed procedures and rules, 60 / 307 60) What managerial skills the first line manager should have? a. Technical skills b. Leadership skills c. Human skills d. Conceptual skills 61 / 307 61) The need for affiliation is one of the need-based approaches to motivation. What is this motivation? a. Motivation to require interpersonal interaction to satisfy. b. Motivation to maintain strong, warm relationship with friends and relatives. c. Motivation to strive for success and the satisfaction of accomplishing a challenging task. d. Motivation to influence people directly by making suggestions, giving opinions and evaluations. 62 / 307 62) The following statements are some process of āDecruitmentā options, except one: a. Job sharing b. Human Resource Planning c. Firing d. Early retirements 63 / 307 63) Which of the following is not true for purposes of strategic planning? a. it allows selection appropriate strategies to achieve the stated goals b. it help understand critical aspects of a current reality in order to transform it in the future; c. it create a shared vision of what the organizationās future should be and how to achieve it; d. it allows the manager to manage the organization without the aid of others. 64 / 307 64) All of the followings are the performance appraisal in the human resource management functions, except one: a. Measuring performance against those standards b. Recruitment and selection process c. Providing feedback to employees concerning that measurement and evaluation d. Establish performance objectives and standards 65 / 307 65) What are some issues in motivation? a. Motivating the workers having high payment scale, Motivating the workers doing high repetitive tasks b. Motivating high skill service workers, motivating the uniforms c. Motivating professionals, motivating the diversified workforce, motivating low skill service workers d. Motivating contingent labors, motivating the white collar staff 66 / 307 66) All of the following statements are āfinancial controlsā functions, except one: a. Source and use of fund statement b. Budget expenditures c. Balance sheets d. Income statements 67 / 307 67) What is a role of a leader? a. Inspire the staff to be a good leader b. Ensure the team achieving the task in hand c. Empower staff to accomplish their work d. Motivate staff to do better job 68 / 307 68) Decision making is needed: a. only in performing planning and organizing functions of management b. only in performing planning, organizing and leading functions of management c. in perfornming planning, organizing, leading and controlling functions of management d. only in performing planning function of management 69 / 307 69) ā Ratio of inputs to produce outputsā is referred to: a. Efficiency indicators b. Outcome indicators c. Impact indicators d. Effectiveness indicators 70 / 307 70) The statement ” Women and children alive and free of HIV” is an example of : a. goal statement b. objective c. strategy d. vision statement 71 / 307 71) What are the human skills in management? a. The ability to understand, lead and control the behavior of other individuals and groups. b. The ability to analyze and diagnose a situation and distinguish between cause and effect. c. The ability to build the capacity of other people and knowledge to evaluate their performance. d. The ability to use the skills of other individuals or groups and knowledge to improving their motivation. 72 / 307 72) ā Compare budget plan versus actual expenditures for the reporting periodā refer to: a. Financial Controls b. Budget controls c. Direct observations d. Electronic monitors 73 / 307 73) What are the three major factors influenced health? a. Health insurance, environment, and health service. b. Education, income, and food security c. Life style, gender, and health service d. Social, health service, and health insurance 74 / 307 74) All of the following statements are the three major factors of the controls should be exercised in an organization, except one: a. Flexibility and innovation Considerations b. Economic Considerations c. Behavioral Considerations d. Human Resource Considerations 75 / 307 75) All of the following statements are referred to the āAssumptionsā, except one: a. External factors have an important influence on the success and should be identified and taken into account b. External factors that influence or even determine the success of the project c. Internal factors that directly influence on the success of the project d. Assumption that must be fulfilled/met before activities can start 76 / 307 76) What are the specific technical skills in management? a. Ability to lead and control the followers b. Ability to understand and control the behavior of people c. Ability to analyze and diagnose a situation d. Specific knowledge and techniques required to perform an organizational role 77 / 307 77) What is the importance of transformational leadership? a. Build staff capacity and increase the level of staff motivation b. Develop followers into leaders and inspire followers to go beyond self-interested c. Ensure the accomplishment of organizational goals and retain the experienced staff d. Raise the staff concerns to higher level and empower staff to complete their objectives 78 / 307 78) The ultimate objective of the selection process is to: a. Allocate more funds to recruit staffs b. Create more jobs in the organization c. Match the requirements of the job with the qualifications of the applicants d. Make sure that there is the match between cost and benefit 79 / 307 79) Three questions are referred to the assignment of tasks and responsibilities with regards to monitoring, except one: a. Who will collect data, on what, when and how? b. Who are the project donors? c. Who has to be informed about monitoring results to take the corrective measures? d. Who can make decisions about corrective measures to be taken? 80 / 307 80) The key aspects of public health (primary health care) are as follows: a. The focus is treatment, patients are individuals and families, the diagnosis is based on epidemiological surveys, and the treatment is mainly on medication and therapy. b. The focus is health promotion, the clients are individuals and communities, the diagnosis is based on physical examination and community input, and the treatment is based on medication and surgery. c. The focus is vaccination, patients are individuals, the diagnosis is based on the results of laboratory tests, and treatment is therapy. d. The focus is prevention, the clients are families, communities and the entire population, the diagnosis is mainly based on epidemiological studies and community input, and the treatment is focusing on health promotion (advocacy and social media communication) and vaccination. 81 / 307 81) Edgar Schein Model suggests that______________ Select one: a. The new employees donāt strive hard to adjust to the new culture b. Organizations take time to adopt culture. c. Culture is not practiced every day and is a rare thing d. Employees donāt need to go through changes to adapt to the new culture 82 / 307 82) Due to competing priorities in his work schedule, a manager asked one of his subordinates to represent him at an important meeting where a crucial problem will be discussed. Instead of asking other senior staff who has a lot of knowledge and experience in the matter being discussed at the meeting, he delegated this task to a junior staff member who has just started the work a few days ago in his department. In fact, the manager does not get along with the other senior staff. What is wrong with the delegation based on delegation steps? a. The manager just donāt want to be held accountable for this task b. He thinks that the junior staff can do the job. c. The manager thinks that the meeting is just a routine activity where anybody from his Unit can attend d. The manager did not select the right staff to delegate; 83 / 307 83) Which statement is best described for ā Flexibility and innovation considerationsā: a. Absence of control creates an environment in which people did not know what is expected from them b. Too much control may restrict the flexibility and innovation required be competitive c. Most people do not like to work where every move is being watched or questioned d. Very few people like to work where no control exists 84 / 307 84) All of the following statements are the methods of training, except one: a. Classroom training b. Training need assessment c. Orientation training d. On-the-job training 85 / 307 85) āthe first line supervisor who maintains a close personal watch over employeesā. This first line manager is: a. Using behavioural control b. Using impersonal control c. Using output control d. Using outcome control 86 / 307 86) The purposes of the ā Preliminary Controlā is: a. Guide future action b. Prevent a problem from occurring c. Monitor ongoing operations d. Detect a problem when it occurs 87 / 307 87) Peter Drucker define leading as: a. Capability of guiding, directing, inspiring and influencing others. b. Capability of managing, supervising, mentoring and controlling others c. Capability of changing behavior, driving, managing and mentoring others d. Capability of mobilizing, advocating, managing and evaluating others 88 / 307 88) ā They describe where and how to find the information with regard to the indicatorsā is referred to: a. Objectively Verifiable Indicators b. Intervention logic c. Source of Verification d. Assumption 89 / 307 89) If a member of an organization has a high level of knowledge or a set of specialized skills that others in that organization do not posses, s(she) has ____________ ( select one from the list below) : a. Legitimate power b. Coersive power c. Expert power d. Reward power 90 / 307 90) In the MBO process: āWhen managers and workers meet to agree on workers objectives to be reached by the end of normal operational periodā. The activity referred to: a. Set workers objectives b. Monitor progress c. Evaluate performance d. Review organizational objectives 91 / 307 91) Which one of the following statements is the “controlling function”? a. Managing human resources b. Developing organizational strategy c. Building good team work d. Comparing measured performance to those standards 92 / 307 92) What are the three management styles, according to Hay-McBer? a. Participative, coercive and coaching b. Affiliative, dictatorship and administrative affair. c. Pacesetting, bureaucratic and autocratic d. Autocratic, laissez-faire and dictatorship 93 / 307 93) Legitimate power is: a. the power to punish if expectations are not met b. The power that results from special knowledge or skills c. the power that derives from employees' respect for a manager and their desire or emulate him d. the power a leader/manager has as a result of his or her position in the organization 94 / 307 94) The āProxyā indicator is: a. Indirect, preliminary or leading indicator b. Easy to collect data c. Often answer to the questions HOW? d. Results indicators are often express as the number or percentage 95 / 307 95) What are the four basic functions of management? a. Planning, organizing, leading and controlling b. Conducting the project assessment, finding the main gaps, making the decisions and setting the road maps. c. Identifying the problems, developing clear work plan, implementing the strategic activities and monitoring the progress d. Motivating, coordinating, planning and analyzing 96 / 307 96) What is the power in management? a. The ability of one person to influence other people to bring about desired outcomes b. The ability of one person to empower other people about change management c. The ability of one person to advocate other people to change their beliefs d. The ability of one person to put pressure to other people to work hard 97 / 307 97) What are the three principles of management, according to Henri Fayol? a. Centralization, creativity and accessibility b. Dignity, unity of commands and empathy. c. Discipline, innovative and mobilizing of best talent d. Division of work, balancing authority and responsibility and having Esprit De Corp 98 / 307 98) What is the esteem needs? a. The desire for responsibility and recognition b. The desire for love and acceptance c. The desire for reaching the potential d. The desire for job security 99 / 307 99) Person culture is one of the four types of cultures which organizations follow, according to Charles Handy Model. It is a culture where (select one): a. Every team member has to contribute equally and accomplish tasks in the most innovative way b. Employees feel that they are more important than their organization c. Every employee is delegated roles and responsibilities according to their specialization, skills and experience d. The organization as a whole is considered more important than employees 100 / 307 100) All of the following statements are the āimportance of Monitoring and Evaluation towards management functions in the organization ā, except one: a. Demonstrate the impact and effectiveness of the project/program on the beneficiaries b. Reduce costs for the organization and streamline activities c. Measuring performance against the standards d. Provide evidence-base of service use, effectiveness, with justify the needs for further funding and support 101 / 307 101) All of the following statements refer to the āinputsā, except one: a. Materials b. Money c. Products d. Staff 102 / 307 102) What doesnāt relate to delegation? Select one: a. Perfection b. Coaching subordinate c. Reviewing the outcome of the tasks being delegated d. Reporting progress of the tasked being performed 103 / 307 103) All of the following are the performance rewards, except one: a. Provide benefits b. Increase salary c. Performance management d. Pay incentives 104 / 307 104) The most common method used for strategy analysis in strategic planning is also referred to as: a. Rational analysis b. Strategy diagnosis c. SWOT analysis d. Response analysis 105 / 307 105) All of the followings described some ācharacteristics of indicatorsā in the logical framework, except one: a. Indicators are measurable b. Indicators are used to implement a work plan c. Indicators are quantitative d. Indicators let you know that something has changed 106 / 307 106) What statement does not the key characteristic of the āProgramā: a. Longer duration b. Collect of different projects sharing the same goal c. Delivery clearly identified products and services d. Orientate in the achievement of objectives 107 / 307 107) The followings are the lists of some āfactors necessary for successfully MBO programā except one: a. Managers and subordinate develop the organizational goals together b. Top management must be committed to the MBO process and set appropriated objectives for the organization c. Employee performance should be evaluated against established objectives d. Managers and subordinates together must develop and agree on each individualās goals 108 / 307 108) āShow how well the results at one level of the project implementation have been translated into the next level ā¦ā is referred to: a. Risk indicators b. Impact indicators c. Efficacy Indicators d. Outcome indicators 109 / 307 109) Decision making is of two types- programmed and non-programmed. The difference between the two is:(select one answer): a. The former is usually handled via judgment and creativity while the latter is handled via set standards and rules b. The former is used by the top management while the latter is used by the employees at lower level of management c. The former is repetitive in nature and is handled through standard operating procedures while the latter is unstructured and has no set standards and established procedures for handling problems d. The former is used when problem is unique or new and the latter is used when the problem is routine and repetitive in nature. 110 / 307 110) All of the following statements are referred to the āEfficacy Indicatorsā, except one: a. Efficiency Indicators b. Sustainability indicators c. Effectiveness indicators d. Result indicators 111 / 307 111) Why public health management is important? a. High cost of health care service, poor coordination between health service and community, limited access to health promotion, and low coverage of health insurance. b. High spending of out of pocket money for health care, poor health infrastructure, limited capacity of health care workers, and poor health conditions. c. Failure to achieve equity in access to all primary health care services, unbalanced distribution and limited support health care service, nor public health professionals appear to be doing a good job in improving public health, and allocating resources for health remain largely directed to acute care services. d. Low level of education amongst poor people, limited resources allocated to public health, low motivation of health care workers, and limited access to health promotion. 112 / 307 112) āThe process that involves determining and communicating to employees how they are performing their jobs and establishing a plan for improvementā is defined as: a. Performance management b. Performance Rewards c. Human resource planning d. Performance appraisal 113 / 307 113) What is the definition of management, according to Mary Parker Follet? a. The achievement of the common goals. b. The art of getting things done through people. c. The use of people and other resources to achieve the ultimate goals. d. An operational part of administration. 114 / 307 114) The followings are the purposes of planning, except one: a. Protective purpose to minimize risk by reducing uncertainties b. Organization purpose to have work plan for the organization c. Affirmative purpose to increase the degree of organizational success d. Fundamental purpose to help the organization reach its objectives 115 / 307 115) āDecreased of HIV prevalence, or reduce the mortality rateā is an example of: a. Impact b. Results c. Outcomes d. Outputs 116 / 307 116) Which statement refers to the ā two types of Controlsā : a. Behavior and outputs controls b. Behavior and objective controls c. Behavior and outcome controls d. Behavior and personal controls 117 / 307 117) After his appointment the Director of a department within the Ministry of Health, Manager B realises that his department needs to change to be more efficient. After setting a clear vision, he invites all employees to participate in the change process. Which method of managing resistance to change Manager B is using? a. Facilitation and involvement b. Coersion c. Manipulation d. Education and communication 118 / 307 118) āWhen a manager monitors the work performance of employees to determine if the quality of their work is ‘up to performance standard’ or not. This manager is engaging in which function? a. Organizing b. Planning c. Controlling d. Leading 119 / 307 119) According to Maslowās hierarchy of needs, what are the three levels of basic needs? a. Needs for job security, needs for safe working environment and needs for promotion b. Physiological needs, safety and security needs and social needs c. Needs food and shelter, needs comfort lifestyle and self preservation needs d. Healthy needs, standard living wage needs and psychological needs 120 / 307 120) Which group spent most time in planning: a. lower level management b. employees c. middle level management d. top management 121 / 307 121) What are the skills that public health leader should have? a. Skills to persuade the subordinates to participate in the process of change management b. Skills to motivate staff to work effectively c. Skills can range from technical, practical, and mental to tackle the hardest thing surrounding the immediate environment, skills to emulate good advisory d. Skills to control staff to work hard for achieving the goals 122 / 307 122) The right and capacity to influence work actions or decisions is referred to as: a. Authority b. Delegation c. Power d. Influence 123 / 307 123) What are the four stages of evolution of management? a. Pre-scientific management period, classical theory, behavioral approach and modern management theory. b. Bureaucratic management, sound management, decisional management, and empirical management c. Traditional management, industrial revolution, human behavior management and management thought d. Classical management, scientific management, administration management and traditional predictive management 124 / 307 124) According to Daniel Goldman, what is the emotional intelligence (EI) in leadership? a. The ability to display empathy b. The ability to recognize and regulate emotions in ourselves and others c. The ability to change our own behaviors. d. The ability to control our emotions 125 / 307 125) The process of arranging and structuring work and deployment of resources to achieve organisationās goal is known as which of the following processes of management? a. Organizing. b. Controlling. c. Leading. d. Planning. 126 / 307 126) Measuring āThe persistence of project benefits over time, particular after project funding endsā is referred to: a. Effectiveness indicators b. Sustainability indicators c. Risk indicators d. Efficiency Indicators 127 / 307 127) According Lewinās model for organisational change, which of the following is the objective of refreezing? a. eliminates the need for future change b. directs behavior away from the current situation c. strengthening new behaviors that support the change d. hinders movement away from existing equilibrium 128 / 307 128) What are the importance of motivation? a. Achieving the goals, creating good working environment b. Increasing the profits, improving the quality of products c. Improving the level of staff performance, changing the negative attitude to positive attitude of the staff, reducing the staff turnover and absenteeism d. Introducing organizational change smoothly, improving coordination 129 / 307 129) A mid-level manager is already handling some major responsibilities and a team of fifteen people. However, top management decides to assign him an additional tasks, making him spend long hours at work. One of his colleagues suggested him to delegate his responsibilities to his staff. This manager answered, āitās only me who can do this job.ā In this case, this manager is_______ (Select one): a. thinking if he delegates this job, he may miss a chance to get promoted b. following the company policy by not delegating the tasks. c. insecure as it may cause a threat to his position d. thinking that no one has the capacity and intelligence to do this job with greatest quality 130 / 307 130) Monitoring is: a. The determination of the relevance and fulfillment of the project objectives b. Conducted of an interval at mid-term, at final and after completion of the project c. Help to determine the available resources are sufficient, and are being well used d. The comparison of actual project impacts against the agreed strategic plans 131 / 307 131) What are the diverse motivators that managers should use? a. Safety, security, love b. Insurance, payment, responsibility c. Bonus, payment, promotion, recognition, training, praise d. Money, performance, giving credit 132 / 307 132) All of the following statements refer to the āMonitoringā except one: a. Focus: Tracking performance b. Conduct internally c. Conduct periodic d. Conduct ongoing 133 / 307 133) The following statements are the important of human resource management, except one: a. They are the most valuable assets of the organization b. They participate in planning, organization, and controlling c. People individually and collectively contribute to the achievement of the objectives and gaols of the organization. d. We get things done through people 134 / 307 134) When transactional leadership can be particularly effective? a. In criminal activity b. In bad environment or difficult circumstances c. In emergency or conflict situation. d. In natural disaster or men made disaster 135 / 307 135) The following statements are the principles of management by objectives (MBO), except one: a. Review organization objectives-the manager gains clear understanding of organizationās objectives b. All individuals within an organization are assigned to set of objectives that they try to reach during a normal operating period c. Performance reviews are conducted periodically to determine how close individuals are attaining their objectives d. Rewards are given to individuals on the basis of how close they come to reaching their objectives 136 / 307 136) The process of āgetting the right number of qualified people match into the right job at the right times, who are capable of effectively and efficiently performing assigned tasksā defined as: a. Human Resource Planning or personnel planning b. Human Resource Management c. Recruitment d. Selection 137 / 307 137) Which category of staff in an organization is mostly involved in operational planning: a. top management staff b. lower level management staff c. middle level management staff d. other employees 138 / 307 138) What are the three main points could make managers successful? a. Hard work, smart work and patience b. Talkative, collaborative relationship and ethical consideration c. Good negotiator for resources allocation, accountability and transparency d. Honesty, dignity, integrity and strong leadership. 139 / 307 139) Why public health leaders need to be aware of the larger picture? a. Public health is a complex system b. Public health is an inter-ministerial coordinating entity c. Public health is a multidisciplinary sectors d. Public health is so grand and it becomes impossible for a leader to be great in every aspect of the field 140 / 307 140) What is the control function which aims to āmonitor an ongoing operations to ensure that objectives are pursued ā: a. Concurrent Controls b. Preliminary Controls c. Output Controls d. Feedback Controls 141 / 307 141) āA group method of solving problems, gathering information, and stimulating creative thinking. The basic technique is to generate numerous ideas through unrestrained and spontaneous participation by group membersā. This technique of group decision making is called: a. Brainstorming technique b. Nominal group decision making technique c. Heuristic Technique d. Delphi Technique 142 / 307 142) The definition of transformational leadership is: a. Ability to bring about significant change in the organization and the followers b. Ability to influence followers to change their work behavior c. An exchange process between leaders and followers d. An exchange the leadership style of the leaders 143 / 307 143) When selecting strategies for the strategic plan, managers should ( select one): a. consider a list all possible strategies and choose one or more that will best contribute to the achievement of the strategic objectives b. consider a list of possible strategies and choose only one c. include all identified strategies d. consider a list possible strategies and choose two from the list 144 / 307 144) A good decision maker should have the following characteristics, except: a. be a good communicator b. be committed c. does not want to take risks d. be rational 145 / 307 145) What are the three functions of the middle level of management? a. Develop the strategies, implement the priority activities and monitor the progress. b. Communicate with partners, supervise the employees and build the capacity c. Ensure the quality of work, allocate tasks to the employees and provide report to the top level of management d. Carry out the work plan, organize the activities and create motivation 146 / 307 146) Warren Bannis define leadership as: a. A function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action. b. A function of having a vision that is never shared, formulating the strategy, developing the work plan and implementing the action plan c. A function of managing people, formulating the strategy, developing the work plan and building capacity the subordinates. d. A function of driving people, advocating for political commitment, building capacity of staff, and monitoring the work plan 147 / 307 147) All of the followings are the organization strategy for human resource management, except one: a. Develop an effective organization plan b. Attract an effective workforce c. Develop an effective workforce d. Maintain an effective workforce 148 / 307 148) What are the three characters of charismatic leader? a. Administrating, innovation, and monitoring. b. Managing, organizing, and planning. c. Envisioning, energizing, and enabling. d. Empowering, mentoring, and evaluation. 149 / 307 149) Which of the following statement relates to authority?: a. the right given to a manager or leader to perform or command within the organisation b. the ability to affect the behavior of others in a particular direction c. the assignment of authority and responsibility to a subordinate d. the assignment of a task that an employee is supposed to carry out 150 / 307 150) What are the main roles of team members? a. Minimize tension or conflict among team members b. Sharing information and best practices c. Reduce friction roles, allow people to get credits, giving clear responsibility d. Strengthen the relationship among team members 151 / 307 151) What are the three types of position power? a. Personal, legitimate and experience b. High performance, high commitment, and close relationship c. Individual, expert and referent d. Legitimate, reward and coercive 152 / 307 152) Which one does not the aims of the ā Training and development ā : a. Keep employee up to date with changes b. Reduce work performance c. Provide new skills to employee d. Increase the performance of employee 153 / 307 153) According to Maslowās hierarchy of needs, what is Self Actualization Needs? a. The desire for having a high position b. The desire for having an excellence lifestyle c. The desire for reaching potential d. The desire for good status 154 / 307 154) Based on case study on how HIV testing can be integrated in ANC. Why integration of HIV testing services (VCCT) in ante-natal care services (ANC) is important? a. High cost of transportation to send mothers to VCCT, high rate of lost to follow up mothers to VCCT, low HIV testing coverage among mothers b. Low awareness on HIV testing among mothers, high level of stigma and discrimination c. Waste times to go to VCCT from ANC, improving the quality of HIV testing d. High demand of HIV testing among mothers, no proper counseling for HIV testing 155 / 307 155) What is the managerial skill that the top manager should focus on? a. Technical skills b. Financial skills c. Social skills d. Conceptual skills 156 / 307 156) All of the following statements are listed the key challenges for M&E, except one: a. Not clear communication tools b. Different data collection tools and methods c. Different definition of the same indicator across the implementing partners d. Not clear M&E structures and systems 157 / 307 157) An organisation’s mission can be defined as _____________. a. The overriding purpose in line with the values or expectations of stakeholders. b. The statement of a desired impact of the programme during the period of the strategic plan. c. The purpose of organizationās existence and what is it doing. d. The overriding purpose regardless of the values or expectations of stakeholders. 158 / 307 158) All of the following statements are the āimportance of management controlsā, except one: a. Increase funding to support program b. Prevent crisis/problems c. Standardize outputs d. Update plans 159 / 307 159) In the steps to influence regardless of culture, Franklin used the acronym TALKING to describe his approach, what are the three points in his approach? a. Knowledge, Learning and Inspiration b. Timing, Appreciation and Listening c. Thanksgiving, Appreciation and Giving d. Talking, Appropriation and Learning 160 / 307 160) The first step of the āControl Processā is: a. Comparing measured performance to those standards b. Setting performance standards c. Taking corrective actions d. Measuring performance against a set of performance standards 161 / 307 161) ā Seeking and attracting a supply of people from which qualified candidates for job vacancies can be selectedā is defined as: a. no answer b. no answer c. no answer d. no answer 162 / 307 162) How to help the team members working together? a. Create an enabling environment for working together b. Foster the relationship between team members c. Provide equal opportunity to all team members d. Make people feel comfortable, develop ground rules and norms, facilitate for information sharing, build trusting 163 / 307 163) How to motivate employees in the workplace? a. Give a clear communication with them, create the network for them b. Encourage their growth, correct them in public c. Acknowledge their contributions, back them up, take times for them, donāt micromanage d. Give credits to them, recognize their performance, make a friendship with them 164 / 307 164) Which tool is used in strategic planning to assess an organizationās internal strengths and weaknesses and external opportunities and threats? a. needs assessment b. balanced scorecard c. SWOT analysis d. PEST analysis 165 / 307 165) All of the followings are related to the āObjective Treeā, except one: a. By rephrasing each negative situation into a positive one b. To get an overview of potential solutions for the current problematic situation c. To identify the āideal situationā that would be achieved by solving all problems d. Identify key problems faced by target groups 166 / 307 166) Definition of leader is: a. a person who ask people to follow the policy and guidance b. a person who rules, guides or inspires others c. a group of people who manage the project or program d. a team leader who provide direction to others 167 / 307 167) What are the three facets of consciousness? a. Consciousness of subordinates, consciousness of leaders, and consciousness of colleagues. b. Consciousness of self, consciousness of others, and consciousness of context. c. Consciousness of partners, consciousness of relatives, and consciousness of families. d. Consciousness of managers, consciousness of workers, and consciousness of field supervisors. 168 / 307 168) The following statements are advantages of planning, except one: a. Planning emphasizes organization objectives b. Help managers to be future-oriented c. Sound planning program enhance decision coordination d. Planning take up too much managerial times 169 / 307 169) ā the social and/or economic long term benefits to which the project/program will contributeā is defined as: a. Activities b. Project purpose c. Results d. Overall objectives 170 / 307 170) In SWOT analysis, the ‘strengths’ and ‘weaknesses’ part refers to: a. The potential level of profits in the organization. b. What the organization does externally in relation to competitors. c. What the organization does internally in relation to competitors. d. The quality of the products and services in relation to competitors. 171 / 307 171) Managing conflict is one of the nine capabilities of consciousness of others, what are the three common causes of conflict? a. Conflicting pressures, conflicting procedures and conflicting ideas b. Conflicting work styles, conflicting interests and conflicting resources c. Conflicting perceptions, conflicting values and conflicting goals d. Conflicting benefits, conflicting positions and conflicting powers 172 / 307 172) What are the conceptual skills in management? a. The ability to understand and control the behavior of other individuals or groups. b. Analyze the situation, using the finding and making decision. c. The ability to analyze and diagnose a situation and distinguish between cause and effect. d. The specific knowledge required to perform an organizational role. 173 / 307 173) PERT is _____________________ a. Program Enhancement Report Technique. b. Program Evaluation and Review Technique. c. Project Execution Review Technique. d. Planning Execution Response Technique. 174 / 307 174) What are the four stages of team development? a. Recruiting, training, orientation and networking b. Selecting, connecting, training and monitoring c. Forming, storming, norming and performing d. Grouping, coaching, normalizing and performing 175 / 307 175) According Lewinās model for organisational change, realizing that current practices are inappropriate and that new behavior is necessary, is a means of doing which of the following? a. refreezing b. moving c. unfreezing d. restraining forces 176 / 307 176) What is a manager? <