/200 0 Quality Management Preparation 1 / 200 1) β¦β¦β¦β¦..negatively impact the companyβs image when reported to the public? a. Structures b. Quality c. Governance d. Poor quality cost structures 2 / 200 2) The number written above the line in a common fraction to indicate the number of parts of the whole isβ¦ a. standard b. percentage c. Numerator d. Denominator 3 / 200 3) Care should be based on scientific knowledge and provided to patients who could benefit. Care should not be provided to patients unlikely to benefit from it. In other words, underuse and overuse should be avoided a. Effectiveness b. Efficiency c. Safety d. Timeliness 4 / 200 4) β¦β¦β¦conducted using step by-step proceed. a. Steps b. Proceed c. Systematic d. Non-systematic 5 / 200 5) Building β¦β¦β¦at every level, from the top tiers of organisations, such as the boards of acute trusts or primary care networks, through to front-line staff. a. leadership and knowledge b. Improvement skills and knowledge c. skills and knowledge d. improvement 6 / 200 6) Which of the following is not considered a performance measure? a home health care patient a. Percentage of patients who are admitted to an acute care hospital for at least 24 hours while b. Number of home health services delivered on the date scheduled c. Percentage of patients who report adequate pain control d. Many children were treated for respiratory illnesses 7 / 200 7) Participants β¦… the change (Implementing potential solutions in a small subset) a. Do b. Plan c. Study d. Act 8 / 200 8) Levels of performance excellence that organizations must attain to become credentialed by a competent authority a. Accreditation standards b. Accreditation certificates c. D. Accreditation d. not accreditation standards 9 / 200 9) Quality management is a method for? a. Design b. Logic c. System d. Testing 10 / 200 10) Process Control and Regulatory is a part of… a. Quality Improvement b. Quality Assurance c. Quality Control d. Quality Planning 11 / 200 11) β¦β¦. are organizational assets and include people and raw material. a. Resources b. Leadership c. people d. Non-governance 12 / 200 12) Where was Total Quality Management first developed? a. Korea b. US c. French d. Japan 13 / 200 13) One crucial elements of or steps in a quality improvement system is Staff, doctors, nurse a. assessment b. quality c. development d. continuous assessment 14 / 200 14) Creating governance arrangements and processes to identify β¦β¦β¦that require investigation and improvement a. quality issues b. the care c. the quality of care d. the issues, 15 / 200 15) An β¦β¦β¦, sometimes called an arithmetic mean, is the sum of a set of quantities divided by the number of quantities in the set a. mean b. Ratio c. Average d. Percentage 16 / 200 16) Not providing a health service that might have been medically beneficial a. Overuse b. Misuse c. Measurement d. Underuse 17 / 200 17) The Deming performance improvement model a. PDSA (Plan-Do-Study-Act) b. PCDA (Plan-Check-Do-Act) c. PDCA (Plan-Do-Check-Act) d. PSDA (Plan-Study-Do-Act) 18 / 200 18) β¦. What sampling technique involves selecting the medical record of every fifth patient undergoing Percutaneous Coronary Intervention (PCI)? a. Convenience. b. Stratified c. Simple d. Systematic 19 / 200 19) …is one that meets or exceeds expectations. Expectations can change, so quality must be continuously improved. a. A product b. An expectation c. An improvement d. A quality or service 20 / 200 20) Two concepts of descriptive statistics that are essential for identifying opportunities for performance improvement are? a. Standard deviations and data b. Frequency counts and modes c. Frequency count d. Variance and distributions 21 / 200 21) Choose a problem, and write a statement to describe it? a. Focus. b. Statement c. Problem d. Governance 22 / 200 22) β¦β¦ are the people responsible for supervising the use of an organizationβs resources to meet the goals? a. Managers b. resource c. Time d. People 23 / 200 23) The objectives of the improvement project? a. Plan B b. Plan c. project d. improving 24 / 200 24) Which one piece of information is the most usefull to describe the gender of population that is served in an anticoagulation monitoring service clinic?? a. mean b. chi square test c. percentage (%) d. standard error of the mean (SEM) 25 / 200 25) Evaluation activities aimed at ensuring compliance with minimum quality standards a. Quality management b. Quality standards c. Quality improvement d. Quality assurance 26 / 200 26) They provide care that does not vary in quality because of a personβs characteristics? a. Non-equitable b. Governance c. All d. Equitable 27 / 200 27) β¦β¦…is a broad philosophy to reduce cost, eliminate variability, and improve customer satisfaction through improved design and better management strategy a. Two sigma b. Six sigma c. Three sigma d. One sigma 28 / 200 28) Products, services, or information produced by a process? a. Output b. Governance c. Non-governance d. Input 29 / 200 29) Which of the following is not suitable data for quality measurement? a. Administrative b. Providerβs judgment c. Patient reports d. Clinical 30 / 200 30) The patient cost-to-charge ratioβ¦.. a. Ratio b. Average c. standard d. Percentage 31 / 200 31) To realize the benefits of quality health care, health services must be a. Timely, Equitable, Efficient b. People, Equitable, Efficient c. Timely, Equitable, Cost d. Timely, Equitable, Safe 32 / 200 32) Implement the changes on a small scale? a. scale b. Changing c. Do d. Do not 33 / 200 33) Developing β¦β¦.to identify and implement new evidence-based interventions, innovations and technologies, with the ability to adapt these to local context a. improve b. systems c. improvement d. systematics 34 / 200 34) Develop a solution for the problem and a plan for implementing the solution a. Execute b. Analysis c. Develop d. Focus 35 / 200 35) Care should be provided promptly when the patient needs it a. Efficiency b. Safety c. Timeliness d. Effectiveness 36 / 200 36) β¦. Incorrect diagnoses, medical errors, and other sources of avoidable complications? a. Care b. sources c. Error d. Misuse 37 / 200 37) β¦β¦β¦is about giving the people closest to issues affecting care quality the time, permission, skills and resources. a. Quality improvement b. Governance c. Quality d. Improvement 38 / 200 38) When a manager monitors the work performance of workers in his department to determine if the quality of their work is ‘up to standard’, this manager is engaging in which function? a. Preparing b. strategic c. Controlling d. planning 39 / 200 39) Of a quality improvement perspective, the most desirable state is when? a. Consensus has been achieved and articulated. b. Multiple treatment options are being studied c. Clinical studies identify effective therapies. d. Best practices have been identified 40 / 200 40) Which statement best describes quality improvement? a. Making changes to raise patient satisfaction scores b. Making changes to increase revenue for the system c. Making changes to increase employee satisfaction d. Making changes that will lead to better patient outcomes 41 / 200 41) Which of the following best describes the nature of quality measurement? a. multiple purposes b. uni-dimensional c. unilateral decision d. multidimensional 42 / 200 42) β¦β¦is the number written below the line in a common fraction that indicates the number of parts into, which one whole is divided a. standard b. percentage c. Numerator d. Denominator 43 / 200 43) β¦β¦are process of care a. Development b. Clinical performance and patient education c. Organization and service d. Quality of life and development 44 / 200 44) Doing something that doesnβt add value (e.g., performing unnecessary tests to prevent a lawsuit for malpractice) a. Movement b. Defects c. Waiting d. Overproduction 45 / 200 45) Measures used to determine an organizationβs performance over time; also called performance measures a. Quality indicator b. Quality assessment c. Quality of care d. Quality improvement 46 / 200 46) Independently gathering evidence in a systematic and transparent way to provide confidence that a system is meeting internal or external standards? a. Quality improvement b. improvement c. Non-governance d. Quality assurance 47 / 200 47) .β¦β¦is βa philosophy or an approach to management that can be characterized by its principles, practices, and techniques a. Quality improvement b. Continuous quality c. Quality Management d. Total quality 48 / 200 48) β¦. Which one piece of information is the most usefull to describe the age of population that is served in an anticoagulation monitoring service clinic?? a. mean b. chi square test c. standard error of the mean (SEM) d. t-test 49 / 200 49) Data describing the delivery of healthcare services a. Structure, process, and outcome b. outcome c. Structure d. process 50 / 200 50) Performance improvement projects should be β¦β¦. a. the project b. the system c. the quality d. systematic 51 / 200 51) Identifying and describing data that need to be collected to determine whether changes produced desired results is part of which stage of QI cycle? a. Check/Study b. Act c. Plan d. Do 52 / 200 52) β¦β¦β¦..supporting efforts to develop whole-system approaches to improvement. a. Policy b. improvement bodies c. Policy and regulatory bodies d. skills and knowledge 53 / 200 53) A self-assessment and external assessment process used by healthcare organizations to assess their level of performance in relation to established standards and implement ways to continuously improve a. Assessment b. self-assessment c. Standards d. Accreditation 54 / 200 54) A way of doing business that continuously improves products and services to achieve better performance a. Quality improvement b. Quality management c. Quality evaluation d. Quality assessement 55 / 200 55) Events, actions, or things that can cause harm a. Incidence b. Waste c. Safety d. Hazards 56 / 200 56) Use the when you want to compare means for two data sets that are independent from each other? a. Independent samples t-test b. standard error of the mean (SEM) c. mean d. One sample t-test 57 / 200 57) β¦. Research, Quality Assessment and Quality Improvement? a. Do not share the aspect of systematic investigation b. Use scientific methods to test hypothesis and statistical methods to analyse data c. Are considered protocols rather than projects d. Do not require documentation of IRB approval before publication 58 / 200 58) Which of the following is considered as waste? a. Movement b. Processing c. Production d. Communication 59 / 200 59) Which of the following are key components of a Total Quality Management system? a. Involves everyone, continual improvement b. continual improvement, use of data and knowledge and standards c. Involves everyone, continual improvement, use of data and knowledge d. continual improvement, use of data and knowledge 60 / 200 60) In any organization, the technique of quality improvement that is used the most isβ¦β¦ a. Regression b. acceptance sampling c. SD d. Mean 61 / 200 61) Use of authority inherent in designated formal rank to obtain compliance from organizational members a. Management b. Leadership c. Non-governance d. Governance 62 / 200 62) Caring. Staff involve and treat people with compassion, dignity and respect? a. safe b. Experience c. Governance d. Inclusion of time 63 / 200 63) β¦β¦.is developing a theory of change? a. Theory b. Improving quality c. A health care d. A quality 64 / 200 64) β¦β¦β¦.is the most prominent approach to quality management systems. a. FSO9001 b. ISO9001 c. JSO9001 d. ASO9001 65 / 200 65) Graphs used to show the correlation between two characteristics or variables a. Scatter diagrams b. Graphs c. Charts d. Pie charts 66 / 200 66) Analysing performance of various processes and improving them repeatedly to achieve quality objectives a. Continuous improvement b. Improvement project c. Improvement program d. improvement 67 / 200 67) A measure of the middle or expected value of a data set a. Histogram b. Graphs c. Central tendency d. Middle 68 / 200 68) Hundreds of measures can be used to evaluate healthcare performance. These measures are grouped into three categories: a. Structure, process, and impact b. Structure, input, and outcome c. Structure, process, and output d. Structure, process, and outcome 69 / 200 69) Which of the following is not the dimension of quality of care defined by the Institute of Medicine? a. efficiency of resource use b. Patientβs satisfaction c. Patient-centered care d. Safety of patients 70 / 200 70) A radiologist waiting for a patient to be brought into the exam room a. Transportation b. Waiting c. Design d. Defects 71 / 200 71) Graphs used to show the center, dispersion, and shape of the distribution of a collection of performance data a. Histogram b. Scatter diagrams c. Graphs d. Charts 72 / 200 72) Continuous quality improvement (CQI) is a philosophy assumes that: a. Quality Assessment b. Frequent inspection is necessary to improve quality c. Most problems with service delivery result from process difficulties d. Employees generally try to avoid work 73 / 200 73) β¦β¦is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. Standard deviation a. A quality management system (QMS) b. Quality control c. Management d. A quality management 74 / 200 74) Visible and focused leadership, for example, in an NHS trust, at board level, accompanied by effective governance and management processes that ensure all improvement activities are aligned with the organisationβs vision a. Leadership and governance b. Inclusion of time c. Governance d. Non-governance 75 / 200 75) The first step in problem solving is to a. Define the problem issue b. Assume the worst c. Establish responsibility for change d. Collect and analyze data. 76 / 200 76) Analysing performance of various processes and improving them repeatedly to achieve quality objectives? a. Continuous b. Continuous improvement c. improving d. improvement 77 / 200 77) A long-term, integrated whole-system approach is needed to ensure sustained improvements in β¦β¦β¦β¦β¦. a. health care quality b. the quality experience, c. the outcomes of care d. improve care 78 / 200 78) It is important to allow enough time to design an improvement intervention and plan its delivery? a. Designing health b. A health improvement c. Designing the improvement d. Designing quality 79 / 200 79) A methodical procedure used to identify factors that cause errors and then reduce or minimize them? a. Approach b. Systems c. Procedure d. Systems approach 80 / 200 80) Implementing quality improvement to reduce complications from surgery can be done in a. community b. home c. clinical settings d. business 81 / 200 81) It is important to know about β¦β¦β¦.. for quality planning? a. Customer needs b. Customer quality c. Customer knowledge d. Customer standards 82 / 200 82) Outcomes are β¦β¦ (Measuring and evaluating results before and after intervention) a. Study b. Do c. Plan d. Act 83 / 200 83) Care intended to help patients should not harm them. a. Efficiency b. Effectiveness c. Timeliness d. Safety 84 / 200 84) Which of the following best describes movement as waste? a. Unnecessary movement of people, supplies, equipment, and so forth b. Products and services that process customers view as unnecessary c. Unnecessary human movement d. People waiting for something needed to do their work 85 / 200 85) According to the Institute of Medicine, quality of care is: desired health outcomes are consistent with current professional knowledge current professional knowledge a. the degree to which health services increase the likelihood of desired health outcomes and b. the degree to which health services for individuals and populations increase the likelihood of c. the degree to which individuals and populations are satisfied with health services provided d. the degree to which health services for individuals and populations are consistent with 86 / 200 86) Gathering data to assess the changes affect on the process is part of which stage of QI cycle? a. Act b. Plan c. Do d. Check/Study 87 / 200 87) Which of the following objectives is not time-bound? health facilities will have reached 5000. increase by 25% a. The number of children OPD will increase by 30% by the end of 2017 b. By December 2017, the number of children who receive treatment of dengue fever at public c. By December 2018, the project will reach 25% of the population with eye complications. d. The number of women in reproductive age who use a modern family planning method will 88 / 200 88) β¦. Published articles information in scientific journals is set in the following sequence? a. Author(s), Title, Journal, Year, Volume, Issue. b. Title, Author(s), Journal, Year, Volume, Issue, Page(s). c. Author(s), Title, Journal, Year, Volume, Issue, Page(s). d. Author(s), Journal, Year, Volume, Issue 89 / 200 89) β¦.. is about making organizations perform for their stakeholders from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective? a. Quality management b. Services c. Quality d. Products 90 / 200 90) Performance expectations established by individuals or groups a. Accreditation b. Standards c. Expectation d. Certificate 91 / 200 91) Health care systems across the UK are also looking at the environmental impact of the services they provide as part of their efforts to β¦β¦.. a. the quality, experience, b. improve care quality c. improve care d. the quality, and outcomes of care 92 / 200 92) The total patient time in the clinic from walk-in to walkout a. Average visit cycle time b. standard c. Time visit d. visit 93 / 200 93) The ability to influence a group toward the achievement of goals a. government b. management c. Leadership d. Inclusion of time 94 / 200 94) A key focus of quality improvement is to β¦β¦β¦of the system and clinical processes a. quality improvement b. improvement data c. measurement data d. improve the reliability 95 / 200 95) vital elements of any attempt to improve performance or quality and are needed to assess the impact against set objectives? a. Measurement data b. The improvement data c. Measurement and gathering data d. A quality improvement 96 / 200 96) Groups that contract with the centers for Medicare & Medicaid Services to monitor the appropriateness, effectiveness, and quality of care provided to Medicare and Medicaid beneficiaries? a. 2Governance b. Quality improvement organizations c. Organization d. Improvement 97 / 200 97) The relationship between cost and quality is a. Service b. Expense c. Value d. Product 98 / 200 98) β¦β¦. must provide a good or service desired by its customers? a. Organizations b. Services c. Manager d. Leadership 99 / 200 99) Which of the following is not a basic component of descriptive statistics? a. Mean data b. Hospital ratings c. Frequency count d. Standard deviations 100 / 200 100) β¦. It is important to know about a. Customer needs b. for quality planning? c. Care needs d. Customer quality e. Customer satisfaction 101 / 200 101) Graphs used to show the relative size of different categories of a variable, on which each category or value of the variable is represented by a bar, usually with a gap between the bars; also called bar charts a. Scatter diagrams b. Charts c. Graphs d. Bar charts 102 / 200 102) Data describing the results of healthcare services? a. Outcome measures b. All c. Process measures d. Structure measures 103 / 200 103) In health care, systematic quality improvement approaches such as Lean (see Section 4) have been used toβ¦β¦. a. redesign system and clinical pathways b. redesign pathways c. redesign system d. measurement data system 104 / 200 104) Avoiding harm to people from care that is intended to help them? a. Inclusion of time b. Non-governance c. Safe d. Governance 105 / 200 105) Several systematic performance improvement models have been created for use in healthcare as well as other industries. All these models incorporate similar steps: improvements, and measure success improvements a. Define the improvement goal, analyze current practices, and measure success b. D- Define the improvement goal, design and implement improvements, and measure success c. Define the improvement goal, analyze current practices, design and implement d. Define the improvement goal, analyze current practices, design and implement 106 / 200 106) β¦β¦β¦β¦β¦. are used to identify all possible causes of an effect (a problem or an objective). a. Decision matrix b. Voting matrix c. Cause and effect diagrams d. Flow chart 107 / 200 107) Which statement by a healthcare professional shows the best understanding of QI? others involved in health care that leads to better health outcomes, better system performance and better professional development.β a. βQI is primarily a method for complying with cost reduction measures.β b. βQI is a process for identifying unsafe practitioners for discipline and corrective action.β c. βQI is a shared responsibility between healthcare providers, patients, families, insurers and d. βQI is a process focused primarily on liability risk reduction by healthcare organizations.β 108 / 200 108) Who is responsible for quality improvement in healthcare? a. All healthcare professionals in the system, Insurance carriers, Patients and families b. Insurance carriers c. All healthcare professionals d. Patients and families 109 / 200 109) An analysis that delves into problem causes by successively asking what and why until all aspects of the situation, process, or service are reviewed and contributing factors are considered a. One why b. Five why c. Six why d. Two why 110 / 200 110) The process of checking the actual performance with the standard performance is associated withβ¦.? a. Quality Improvement b. Quality control c. Quality assurance d. Quality standard 111 / 200 111) Quality assurance is related to β¦β¦ a. strategic activities to ensure the business plans b. strategic activities to ensure the financial plans c. set of activities that ensures that the supplier-customer quality issues are properly resolved d. strategic activities not to ensure the financial plans 112 / 200 112) Which of the following does not constitute patient-centered care? family planning a. a provider is making an arrangement so that a patient can return at a time of her convenience b. a patient is left to make a choice of family planning methods after she is given a leaflet on c. a providers provide all necessary information to a patient in choosing a treatment option d. a provider asks a patient to check if she fully understands the instructions on medication 113 / 200 113) Minimum acceptable levels of quality a. Quality performance b. Performance expectations c. Performance improvement d. Minimum performance 114 / 200 114) Data describing the extent to which current best evidence is used in making decisions about patient care? a. Evidence-based measures b. All c. Evidence d. measure 115 / 200 115) Provision of a health service that is more likely to harm than benefit the patient a. Measurement b. Overuse c. Underuse d. Misuse 116 / 200 116) β¦β¦β¦… is a systems thinking multimethod ology that seeks to combine methods and practices from various systems thinking schools? a. System b. Critical c. Critical systems thinking d. System thinking 117 / 200 117) The Model for Improvement focuses on what three areas? a. Aim, measures, and changes b. Plan, experience, and knowledge c. Measurement, changes, and actions d. Aim, plan, and actions 118 / 200 118) Collection of information for the purpose of understanding current performance and seeing how performance changes or improves over time a. Evaluation b. measurement c. Improvement d. Assessment 119 / 200 119) Which of the activities below does not fall under quality assessment? communities a. measuring quality of care b. identify high-performing and low-performing health care providers, organizations, or c. implementing initiatives to improve quality d. detecting trends 120 / 200 120) The best possible care should be provided to everyone, regardless of age, sex, race, financial status, or any other demographic variable a. Effectiveness b. Safety c. Efficiency d. Equity 121 / 200 121) Graphic representations of a process a. Flow chart b. Voting matrix c. Cause and effect diagrams d. Decision matrix 122 / 200 122) A dichotomous response scale a. Disagree b. Yes/No, Agree/Disagree, True/False c. True d. Mean 123 / 200 123) Formal discussions between two parties in which information is exchanged? a. survey b. discussions c. Interviews d. Question 124 / 200 124) Management isβ¦β¦β¦β¦β¦β¦β¦β¦…? a. Organizing b. Planning, organizing, leading, and Controlling c. Leading and Controlling d. Leading 125 / 200 125) .β¦β¦β¦β¦are used to plot five to ten performance measures for an interval of time, along with performance expectations a. Radar Chart b. Histogram c. Graphs d. Bar chart 126 / 200 126) Comparing results of QI with expectations is part of which stage of the QI cycle? a. Act b. Check/Study c. Plan d. Do 127 / 200 127) What statistics you can compare patient stay cost for two . a. frequency b. percentage c. mean d. Standard deviation 128 / 200 128) The benefit of available resources and avoiding waste a. Safe b. Cost c. Equitable d. Efficient 129 / 200 129) Learn more about the problem by gathering performance data a. analysis b. focus c. develop d. standard 130 / 200 130) Which statement below best describes quality assessment? low-performing health care providers, organizations, or communities. implementation of quality measurement activities, and monitoring of quality information over time a. An assessment of quality of healthcare in clinical or community settings b. the process of measuring quality of care, including development of quality measures, c. the process carried out to monitor quality information over time. d. the process of measuring quality of care to detect trends or to identify high-performing and 131 / 200 131) .β¦.. define customers and how to meet their needs a. Quality planning b. Quality control c. Quality managment d. Quality improvement 132 / 200 132) A measure of how well resources are used to achieve a goal. a. Non-governance b. Resources c. Efficiency d. Governance 133 / 200 133) β¦β¦are structure of care provision a. Staff Development, quality, safe b. Staff quality, quality of education, development c. Staff, doctors, nurse d. Organization of services, access, staff development 134 / 200 134) β¦β¦ shows how often each different value in a set of data occurs a. A frequency distribution b. A frequency d c. Data d. A distribution 135 / 200 135) The patient wait time in the emergency department isβ¦. a. Percentage b. Ratio c. standard d. Average 136 / 200 136) When is it appropriate to collect and use data? questions questions questions research questions a. Before the QI project to prove a problem exists and during the QI to answer research b. Quality improvement (QI) project to prove a problem exists and during the QI to answer c. Not before the QI project to prove a problem exists and during the QI to answer research d. Consultative QI project to prove a problem exists and during the QI to answer research 137 / 200 137) β¦β¦is the combination of the quality of a product and the cost at which that level of quality is achieved? a. Cost b. Product c. Quality d. Value 138 / 200 138) β¦β¦.is its ability to satisfy the needs and expectations of the customer a. Quality b. Services c. Quality of a product or services d. Product 139 / 200 139) Quality management involves three things people do almost every day a. measurement, assessment, and evaluation b. management, quality, and assessment c. measurement, assessment, and improvement d. measurement, assessment, and value 140 / 200 140) Avoiding harm to people for whom the care is intended a. Safe b. Cost c. Timely d. Efficient 141 / 200 141) Meaningful quality process measures must be? a. valid and identifiable b. Explainable c. Feasible and explainable. d. Relevant and valid. 142 / 200 142) Products and services that process customers view as unnecessary (e.g., making a copy of the patientβs insurance card at each clinic visit) a. Defects b. Design c. Plan d. Inventories 143 / 200 143) Analyzing data to determine whether the changes were effective is part of which stage of QI cycle? a. Plan b. Check/Study c. Act d. Do 144 / 200 144) What is the first step in a control process? a. Key personnel b. Set quality c. Set standards d. Set strategy 145 / 200 145) The goal of performance improvement is to β¦β¦from recurring, not just clean up the mess after something undesirable happens. a. make the problem b. clear the system c. Do the project d. prevent problems 146 / 200 146) Quality improvement program focuses on? a. Research b. Procedure c. Not Process and organization structure d. Procedure, Process, Research and responsibilities 147 / 200 147) β¦β¦.. ensuring that health and care services are appropriately resourced to deliver an agreed standard of quality. a. Government b. improvement c. Constitution d. NGOs 148 / 200 148) Writing down details related to objectives of QI cycle, process of changes and plans for implementation is part of which of the following in QI cycle? a. Check/Study b. Do c. Plan d. Act 149 / 200 149) β¦.. are Aspects of patient outcome a. Organization and service b. Quality of life and health status c. Development d. Access and safety 150 / 200 150) Application of statistical methods to identify and control performance a. Statistical Analysis b. Statistical Outcome Control c. Statistical methods d. Statistical Process Control 151 / 200 151) Which of the following is associated with defining of product or service features and specifications? a. Quality assurance b. Quality control c. Quality standard d. Quality planning 152 / 200 152) The organizationβs billing database is an administrative file often used to gather performance data a. Administrative files b. Books c. Files d. Documentation 153 / 200 153) β¦β¦ results from the most efficient expenditure of resources to achieve an established high level of clinical quality? a. High clinical care b. High value clinical care c. Clinical Care d. Value care 154 / 200 154) Use of performance information to determine whether an acceptable level of quality has been achieved a. Assessment b. Evaluation c. measurement d. Improvement 155 / 200 155) Products, services, or information flowing into a process? a. Information b. Outputs c. Inputs d. Process 156 / 200 156) Which phrase is not related to quality improvement? a. quality measurements b. identifying problems and implementing strategies to improve quality of care c. evaluating customersβfeedback d. ongoing, systematic process 157 / 200 157) Incorrect diagnoses, medical errors, and other sources of avoidable complications a. Measurement b. Misuse c. Overuse d. Underuse 158 / 200 158) Data describing organizational facilities, environment, equipment, policies, and procedures a. outcome b. Structure c. process d. Structure, process, and outcome 159 / 200 159) Establishing effective leadership for β¦β¦ a. the care b. improvement c. the experience, d. the quality of care 160 / 200 160) Graphs in which each unit of data is represented as a pie-shaped piece of a circle a. Histogram b. Graphs c. Pie charts d. Charts 161 / 200 161) The Shewhart performance improvement model a. PSDA (Plan-Study-Do-Act) b. PDSA (Plan-Do-Study-Act) c. PDCA (Plan-Do-Check-Act) d. PCDA (Plan-Check-Do-Act) 162 / 200 162) Planning and making changes to current practices to achieve better performance a. Evaluation b. Improvement c. Assessment d. measurement 163 / 200 163) Treatment results are found in patient records a. Record b. Patient c. Results d. Patient record 164 / 200 164) Which is less relevant in the formulation of monitoring framework? a. Inclusion of time b. Inclusion of source of funding for data collection c. Inclusion of source of data d. Inclusion of baseline and target 165 / 200 165) A subgroup of respondents derived from the target population Defects a. population b. Survey sample c. Sample d. survey 166 / 200 166) A performance improvement approach aimed at eliminating waste; also called β¦ a. Lean application or Lean doing b. Lean improvement or Lean evaluation c. Lean manufacturing or Lean thinking d. Lean assessment or Lean assurance 167 / 200 167) Which of the following scenarios does not represent timeliness of care? a. a patient received a required urgent surgery b. a man was injured in a traffic accident and waited 5 days to have an X-ray of his arm c. a patient received a consultation service following an appointment d. a mother was assisted in delivery of a baby 168 / 200 168) A bakery is supposed to produce cookies whose average weight after baking is 31 grams. To meet quality requirements, it has been decided that USL=35.0 grams and LSL=28.0 grams. The process standard deviation is 0.8grams and the process centerline is set at 31 grams. The company requires a capability index of at least 1.33 a. Process Capacity Index (Cpk)=1.27 b. Process Capacity Index (Cpk)=1.25 c. Process Capacity Index (Cpk) =1.23 d. Process Capacity Index (Cpk)=1.29 169 / 200 169) Your community hospital has coordinated with local municipality authority to convert a busy intersection to a roundabout (i.e., traffic circle) to alleviate long standing condestion, but after completion it was realized that large fire trucks cannot fit through the new configuration. This is an example of? a. Continuous quality improvement b. Quality assurance. c. Unintended consequences. d. System re-engineering 170 / 200 170) A leadership style that is said to motivate employees, and that optimizes the introduction of change a. Participatory b. Consultative c. Autocratic d. Democratic 171 / 200 171) β¦. is about making healthcare safe, effective, patient-centred, timely, efficient and equitable. a. Improving standard b. Improving quality c. A quality d. A health care 172 / 200 172) Using a systematic approach involving specific methods and tools to continuously improve the quality of care and outcomes for patients and service users? a. Governance b. Quality improvement c. Improvement d. Quality control 173 / 200 173) The process of identifying the scope for process improvement is associated with β¦ a. Quality Control b. Quality standard c. Quality Improvement d. Quality assurance 174 / 200 174) According to the Institute of Medicine, how many dimension of quality of care are there? a. 5 b. 4 c. 3 d. 6 175 / 200 175) β¦β¦β¦β¦ can lead to lower health care costs? a. Quality b. High quality c. Care d. Achieve high quality care 176 / 200 176) Participants β¦β¦ on the Results (Reviewing the results and deciding what tests of change to try next) a. Do b. Study c. Act d. Plan 177 / 200 177) Individuals and organizations that pay for healthcare services directly or indirectly a. Cost b. Producer c. Purchaser d. consumers 178 / 200 178) β¦β¦β¦is achieved by continual improvement in terms of customers’ expectations. The aim of continuous quality improvement is to meet the customer, not just the competition? a. High quality b. improvement c. expectation d. customer 179 / 200 179) A β¦β¦ is used to compare two things. For instance, the nurse-to-patient ratio reports the number of hospital patients cared for by each nurse a. Ratio b. Average c. mean d. Percentage 180 / 200 180) They use their resources responsibly and efficiently, providing fair access to all, and according to need of their populations? a. All b. Leadership c. Governance d. Sustainable 181 / 200 181) Which of the following should not be included in the planning stage of Quality Improvement cycle? a. State the objectives of the improvement project and determine needed improvements b. Collect data to determine whether changes produced desired results. c. Design process changes to achieve the improvement objectives d. Develop a plan to carry out the changes (define who, what, when, and where). 182 / 200 182) Charts used by improvement teams to organize ideas and issues, gain a better understanding of a problem, and brainstorm potential solutions a. voting b. Affinity diagram c. Nominal group technique d. Brainstorming Multi- 183 / 200 183) Quantitative tools used to evaluate an element of patient care a. Performance management b. Patientsβ evaluation c. Project evaluation d. Quantitative tools 184 / 200 184) Data describing the results of healthcare services a. Structure b. Structure, process, and outcome c. process d. outcome 185 / 200 185) β¦β¦ Use data to analyze the results of the change and determine whether it made a difference a. Do b. Check c. Act d. Plan 186 / 200 186) Analyze data to determine whether the changes were effective? a. Analyse b. Not Study c. Data d. Study 187 / 200 187) a β¦… for change in identified (forming the team, agreeing on the problem, selecting valid measures, and making ideas for improvement) a. Do b. Study c. Plan d. Act 188 / 200 188) Providing services based on evidence that produce a clear benefit? a. Efficiency b. Inclusion of time c. Non-governance d. Effective 189 / 200 189) β¦β¦ Identify an opportunity and plan for change a. Plan b. Check c. Act d. Do 190 / 200 190) To ensureβ¦β¦…, the steps perpetually cycle and repeat a. Do the improvement b. make the improvement c. continuous improvement d. clear the system improvement 191 / 200 191) β¦β¦β¦is one that meets a personal need or provides some benefit? a. Healthcare experience b. A quality healthcare experience c. Healthcare d. Experience 192 / 200 192) β¦. The leader of a quality improvement team needs to deal effectively with a conflict between two units, it is best to appoint which of the following to its membership? a. a senior safety officers b. a human resources representative. c. a facilitator d. a risk manager 193 / 200 193) Improvement teams can use a β¦β¦β¦β¦ (sometimes called a selection or prioritization matrix) to systematically identify, analyze, and rate the strength of relationships between sets of information. a. Politics b. Constitution c. team d. decision matrix 194 / 200 194) Quality improvement can deliver sustained improvements not only inβ¦β¦.., but also in the lives of the people working in health a. the quality, and outcomes of care b. the quality, experience, productivity and outcomes of care c. the quality, experience, productivity d. the quality, experience, 195 / 200 195) Quality Improvement had its beginnings in what area? a. Surgery b. Manufacturing c. Transportation d. Government 196 / 200 196) β¦β¦β¦. tool helps an improvement team dig deeper into the causes of problems by successively asking what and why until all aspects of the situation are reviewed and the underlying contributing factors are considered. a. The Four Whys b. The three c. The Five Whys d. Whys 197 / 200 197) Care should be based on scientific knowledge and provided to patients who could benefit. a. Effectiveness b. Care c. Governance d. Non-governance 198 / 200 198) Action designed to lower the risk of failure a. Policy b. Plan c. Strategy d. Procedure 199 / 200 199) A measure expressed as a β¦β¦β¦. is generally more useful than a measure expressed as an absolute number a. mean b. Ratio c. Average d. Percentage 200 / 200 200) β¦β¦ Implement the change on a small scale a. Do b. Plan c. Act d. Check Your score isThe average score is 0% Facebook 0% Restart quiz Any comments? Send feedback Β Β Β