1) Care intended to help patients should not harm them.

2) Quality assurance is related to ……

3) Products, services, or information flowing into a process?

4) …….. ensuring that health and care services are appropriately resourced to deliver an agreed standard of quality.

5) Comparing results of QI with expectations is part of which stage of the QI cycle?

6) What is the first step in a control process?

7) Continuous quality improvement (CQI) is a philosophy assumes that:

8) Of a quality improvement perspective, the most desirable state is when?

9) One crucial elements of or steps in a quality improvement system is Staff, doctors, nurse

10) Planning and making changes to current practices to achieve better performance

11) …. Incorrect diagnoses, medical errors, and other sources of avoidable complications?

12) A leadership style that is said to motivate employees, and that optimizes the introduction of change

13) The Model for Improvement focuses on what three areas?

14) ……….is the most prominent approach to quality management systems.

15) The best possible care should be provided to everyone, regardless of age, sex, race, financial status, or any other demographic variable

16) Minimum acceptable levels of quality

17) ….. are Aspects of patient outcome

18) Use of performance information to determine whether an acceptable level of quality has been achieved

19) ………… can lead to lower health care costs?

20) a …… for change in identified (forming the team, agreeing on the problem, selecting valid measures, and making ideas for improvement)

21) Two concepts of descriptive statistics that are essential for identifying opportunities for performance improvement are?

22) ……is the combination of the quality of a product and the cost at which that level of quality is achieved?

23) Analysing performance of various processes and improving them repeatedly to achieve quality objectives

24) Which of the following does not constitute patient-centered care? family planning

25) Provision of a health service that is more likely to harm than benefit the patient

26) Choose a problem, and write a statement to describe it?

27) vital elements of any attempt to improve performance or quality and are needed to assess the impact against set objectives?

28) ……. must provide a good or service desired by its customers?

29) A measure of the middle or expected value of a data set

30) The goal of performance improvement is to ……from recurring, not just clean up the mess after something undesirable happens.

31) The patient wait time in the emergency department is….

32) Graphs used to show the relative size of different categories of a variable, on which each category or value of the variable is represented by a bar, usually with a gap between the bars; also called bar charts

33) .……is “a philosophy or an approach to management that can be characterized by its principles, practices, and techniques

34) ……………. are used to identify all possible causes of an effect (a problem or an objective).

35) They use their resources responsibly and efficiently, providing fair access to all, and according to need of their populations?

36) Products, services, or information produced by a process?

37) …. Research, Quality Assessment and Quality Improvement?

38) Quality improvement program focuses on?

39) Which of the following is considered as waste?

40) ….. is about making organizations perform for their stakeholders from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective?

41) It is important to allow enough time to design an improvement intervention and plan its delivery?

42) Building ………at every level, from the top tiers of organisations, such as the boards of acute trusts or primary care networks, through to front-line staff.

43) Analyzing data to determine whether the changes were effective is part of which stage of QI cycle?

44) Which of the following scenarios does not represent timeliness of care?

45) Identifying and describing data that need to be collected to determine whether changes produced desired results is part of which stage of QI cycle?

46) A key focus of quality improvement is to ………of the system and clinical processes

47) …. The leader of a quality improvement team needs to deal effectively with a conflict between two units, it is best to appoint which of the following to its membership?

48) A bakery is supposed to produce cookies whose average weight after baking is 31 grams. To meet quality requirements, it has been decided that USL=35.0 grams and LSL=28.0 grams. The process standard deviation is 0.8grams and the process centerline is set at 31 grams. The company requires a capability index of at least 1.33

49) Outcomes are …… (Measuring and evaluating results before and after intervention)

50) Hundreds of measures can be used to evaluate healthcare performance. These measures are grouped into three categories:

51) Use the when you want to compare means for two data sets that are independent from each other?

52) The total patient time in the clinic from walk-in to walkout

53) Analysing performance of various processes and improving them repeatedly to achieve quality objectives?

54) A long-term, integrated whole-system approach is needed to ensure sustained improvements in …………….

55) Process Control and Regulatory is a part of…

56) An analysis that delves into problem causes by successively asking what and why until all aspects of the situation, process, or service are reviewed and contributing factors are considered

57) In any organization, the technique of quality improvement that is used the most is……

58) A way of doing business that continuously improves products and services to achieve better performance

59) ………..supporting efforts to develop whole-system approaches to improvement.

60) Avoiding harm to people for whom the care is intended

61) A performance improvement approach aimed at eliminating waste; also called …

62) ……are structure of care provision

63) Which one piece of information is the most usefull to describe the gender of population that is served in an anticoagulation monitoring service clinic??

64) Graphic representations of a process

65) Using a systematic approach involving specific methods and tools to continuously improve the quality of care and outcomes for patients and service users?

66) The objectives of the improvement project?

67) Management is………………………?

68) Treatment results are found in patient records

69) …… results from the most efficient expenditure of resources to achieve an established high level of clinical quality?

70) Performance improvement projects should be …….

71) …… shows how often each different value in a set of data occurs

72) Data describing the results of healthcare services?

73) An ………, sometimes called an arithmetic mean, is the sum of a set of quantities divided by the number of quantities in the set

74) In health care, systematic quality improvement approaches such as Lean (see Section 4) have been used to…….

75) Who is responsible for quality improvement in healthcare?

76) ………is achieved by continual improvement in terms of customers’ expectations. The aim of continuous quality improvement is to meet the customer, not just the competition?

77) ………. tool helps an improvement team dig deeper into the causes of problems by successively asking what and why until all aspects of the situation are reviewed and the underlying contributing factors are considered.

78) Graphs used to show the correlation between two characteristics or variables

79) Creating governance arrangements and processes to identify ………that require investigation and improvement

80) Quality management is a method for?

81) Care should be based on scientific knowledge and provided to patients who could benefit. Care should not be provided to patients unlikely to benefit from it. In other words, underuse and overuse should be avoided

82) Graphs in which each unit of data is represented as a pie-shaped piece of a circle

83) The ability to influence a group toward the achievement of goals

84) Which is less relevant in the formulation of monitoring framework?

85) What statistics you can compare patient stay cost for two .

86) Avoiding harm to people from care that is intended to help them?

87) Which of the following are key components of a Total Quality Management system?

88) ……. are organizational assets and include people and raw material.

89) .…………are used to plot five to ten performance measures for an interval of time, along with performance expectations

90) To realize the benefits of quality health care, health services must be

91) A methodical procedure used to identify factors that cause errors and then reduce or minimize them?

92) Data describing organizational facilities, environment, equipment, policies, and procedures

93) When is it appropriate to collect and use data? questions questions questions research questions

94) To ensure………, the steps perpetually cycle and repeat

95) A subgroup of respondents derived from the target population Defects

96) …is one that meets or exceeds expectations. Expectations can change, so quality must be continuously improved.

97) A dichotomous response scale

98) …………..negatively impact the company’s image when reported to the public?

99) Levels of performance excellence that organizations must attain to become credentialed by a competent authority

100) …….is developing a theory of change?

101) Learn more about the problem by gathering performance data

102) ……is the number written below the line in a common fraction that indicates the number of parts into, which one whole is divided

103) Which of the following should not be included in the planning stage of Quality Improvement cycle?

104) …. Which one piece of information is the most usefull to describe the age of population that is served in an anticoagulation monitoring service clinic??

105) Individuals and organizations that pay for healthcare services directly or indirectly

106) ………conducted using step by-step proceed.

107) …. Published articles information in scientific journals is set in the following sequence?

108) Use of authority inherent in designated formal rank to obtain compliance from organizational members

109) A radiologist waiting for a patient to be brought into the exam room

110) Which of the following is not the dimension of quality of care defined by the Institute of Medicine?

111) The process of checking the actual performance with the standard performance is associated with….?

112) Where was Total Quality Management first developed?

113) Providing services based on evidence that produce a clear benefit?

114) Which of the following is not suitable data for quality measurement?

115) Which of the following is not a basic component of descriptive statistics?

116) Care should be based on scientific knowledge and provided to patients who could benefit.

117) A measure expressed as a ………. is generally more useful than a measure expressed as an absolute number

118) Several systematic performance improvement models have been created for use in healthcare as well as other industries. All these models incorporate similar steps: improvements, and measure success improvements

119) The Deming performance improvement model

120) Data describing the delivery of healthcare services

121) Which statement best describes quality improvement?

122) A …… is used to compare two things. For instance, the nurse-to-patient ratio reports the number of hospital patients cared for by each nurse

123) Establishing effective leadership for ……

124) Meaningful quality process measures must be?

125) Health care systems across the UK are also looking at the environmental impact of the services they provide as part of their efforts to ……..

126) Quality Improvement had its beginnings in what area?

127) ……is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. Standard deviation

128) The process of identifying the scope for process improvement is associated with …

129) Quantitative tools used to evaluate an element of patient care

130) Events, actions, or things that can cause harm

131) The benefit of available resources and avoiding waste

132) Groups that contract with the centers for Medicare & Medicaid Services to monitor the appropriateness, effectiveness, and quality of care provided to Medicare and Medicaid beneficiaries?

133) ………… is a systems thinking multimethod ology that seeks to combine methods and practices from various systems thinking schools?

134) Which of the following objectives is not time-bound? health facilities will have reached 5000. increase by 25%

135) Analyze data to determine whether the changes were effective?

136) Performance expectations established by individuals or groups

137) The first step in problem solving is to

138) When a manager monitors the work performance of workers in his department to determine if the quality of their work is ‘up to standard’, this manager is engaging in which function?

139) Quality management involves three things people do almost every day

140) Your community hospital has coordinated with local municipality authority to convert a busy intersection to a roundabout (i.e., traffic circle) to alleviate long standing condestion, but after completion it was realized that large fire trucks cannot fit through the new configuration. This is an example of?

141) Products and services that process customers view as unnecessary (e.g., making a copy of the patient’s insurance card at each clinic visit)

142) Not providing a health service that might have been medically beneficial

143) Incorrect diagnoses, medical errors, and other sources of avoidable complications

144) Which statement by a healthcare professional shows the best understanding of QI? others involved in health care that leads to better health outcomes, better system performance and better professional development.”

145) Which of the following best describes the nature of quality measurement?

146) The organization’s billing database is an administrative file often used to gather performance data

147) Caring. Staff involve and treat people with compassion, dignity and respect?

148) Measures used to determine an organization’s performance over time; also called performance measures

149) ………is a broad philosophy to reduce cost, eliminate variability, and improve customer satisfaction through improved design and better management strategy

150) Charts used by improvement teams to organize ideas and issues, gain a better understanding of a problem, and brainstorm potential solutions

151) Implement the changes on a small scale?

152) Which of the following best describes movement as waste?

153) …… Use data to analyze the results of the change and determine whether it made a difference

154) ………is one that meets a personal need or provides some benefit?

155) …… Implement the change on a small scale

156) Graphs used to show the center, dispersion, and shape of the distribution of a collection of performance data

157) .….. define customers and how to meet their needs

158) Quality improvement can deliver sustained improvements not only in…….., but also in the lives of the people working in health

159) A self-assessment and external assessment process used by healthcare organizations to assess their level of performance in relation to established standards and implement ways to continuously improve

160) ………is about giving the people closest to issues affecting care quality the time, permission, skills and resources.

161) …….is its ability to satisfy the needs and expectations of the customer

162) Data describing the extent to which current best evidence is used in making decisions about patient care?

163) ……are process of care

164) …. What sampling technique involves selecting the medical record of every fifth patient undergoing Percutaneous Coronary Intervention (PCI)?

165) Developing …….to identify and implement new evidence-based interventions, innovations and technologies, with the ability to adapt these to local context

166) The patient cost-to-charge ratio…..

167) They provide care that does not vary in quality because of a person’s characteristics?

168) It is important to know about ……….. for quality planning?

169) Evaluation activities aimed at ensuring compliance with minimum quality standards

170) Which of the activities below does not fall under quality assessment? communities

171) …… are the people responsible for supervising the use of an organization’s resources to meet the goals?

172) Improvement teams can use a ………… (sometimes called a selection or prioritization matrix) to systematically identify, analyze, and rate the strength of relationships between sets of information.

173) Collection of information for the purpose of understanding current performance and seeing how performance changes or improves over time

174) Gathering data to assess the changes affect on the process is part of which stage of QI cycle?

175) Care should be provided promptly when the patient needs it

176) Action designed to lower the risk of failure

177) Participants …… on the Results (Reviewing the results and deciding what tests of change to try next)

178) According to the Institute of Medicine, how many dimension of quality of care are there?

179) A measure of how well resources are used to achieve a goal.

180) The number written above the line in a common fraction to indicate the number of parts of the whole is…

181) Independently gathering evidence in a systematic and transparent way to provide confidence that a system is meeting internal or external standards?

182) Which of the following is not considered a performance measure? a home health care patient

183) Develop a solution for the problem and a plan for implementing the solution

184) Participants …… the change (Implementing potential solutions in a small subset)

185) Which of the following is associated with defining of product or service features and specifications?

186) Formal discussions between two parties in which information is exchanged?

187) Data describing the results of healthcare services

188) Which phrase is not related to quality improvement?

189) Visible and focused leadership, for example, in an NHS trust, at board level, accompanied by effective governance and management processes that ensure all improvement activities are aligned with the organisation’s vision

190) Application of statistical methods to identify and control performance

191) The relationship between cost and quality is

192) According to the Institute of Medicine, quality of care is: desired health outcomes are consistent with current professional knowledge current professional knowledge

193) The Shewhart performance improvement model

194) Which statement below best describes quality assessment? low-performing health care providers, organizations, or communities. implementation of quality measurement activities, and monitoring of quality information over time

195) …. It is important to know about

196) Writing down details related to objectives of QI cycle, process of changes and plans for implementation is part of which of the following in QI cycle?

197) Doing something that doesn’t add value (e.g., performing unnecessary tests to prevent a lawsuit for malpractice)

198) Implementing quality improvement to reduce complications from surgery can be done in

199) …… Identify an opportunity and plan for change

200) …. is about making healthcare safe, effective, patient-centred, timely, efficient and equitable.