1) A bakery is supposed to produce cookies whose average weight after baking is 31 grams. To meet quality requirements, it has been decided that USL=35.0 grams and LSL=28.0 grams. The process standard deviation is 0.8grams and the process centerline is set at 31 grams. The company requires a capability index of at least 1.33

2) A dichotomous response scale

3) Quality management is a method for?

4) In health care, systematic quality improvement approaches such as Lean (see Section 4) have been used to…….

5) Events, actions, or things that can cause harm

6) Charts used by improvement teams to organize ideas and issues, gain a better understanding of a problem, and brainstorm potential solutions

7) An analysis that delves into problem causes by successively asking what and why until all aspects of the situation, process, or service are reviewed and contributing factors are considered

8) A measure expressed as a ………. is generally more useful than a measure expressed as an absolute number

9) …… shows how often each different value in a set of data occurs

10) Quality management involves three things people do almost every day

11) a …… for change in identified (forming the team, agreeing on the problem, selecting valid measures, and making ideas for improvement)

12) Graphs in which each unit of data is represented as a pie-shaped piece of a circle

13) …… are the people responsible for supervising the use of an organization’s resources to meet the goals?

14) Provision of a health service that is more likely to harm than benefit the patient

15) Where was Total Quality Management first developed?

16) ….. is about making organizations perform for their stakeholders from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective?

17) Performance improvement projects should be …….

18) The first step in problem solving is to

19) Which is less relevant in the formulation of monitoring framework?

20) Implementing quality improvement to reduce complications from surgery can be done in

21) A measure of the middle or expected value of a data set

22) To ensure………, the steps perpetually cycle and repeat

23) Which of the following is not suitable data for quality measurement?

24) Evaluation activities aimed at ensuring compliance with minimum quality standards

25) Two concepts of descriptive statistics that are essential for identifying opportunities for performance improvement are?

26) A radiologist waiting for a patient to be brought into the exam room

27) ……. are organizational assets and include people and raw material.

28) Participants …… the change (Implementing potential solutions in a small subset)

29) ……is the number written below the line in a common fraction that indicates the number of parts into, which one whole is divided

30) Graphs used to show the correlation between two characteristics or variables

31) ……………. are used to identify all possible causes of an effect (a problem or an objective).

32) …. is about making healthcare safe, effective, patient-centred, timely, efficient and equitable.

33) Which of the following is not considered a performance measure? a home health care patient

34) …. Research, Quality Assessment and Quality Improvement?

35) Caring. Staff involve and treat people with compassion, dignity and respect?

36) Health care systems across the UK are also looking at the environmental impact of the services they provide as part of their efforts to ……..

37) The process of checking the actual performance with the standard performance is associated with….?

38) …… Identify an opportunity and plan for change

39) They use their resources responsibly and efficiently, providing fair access to all, and according to need of their populations?

40) ……is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. Standard deviation

41) Which of the following best describes movement as waste?

42) Use of performance information to determine whether an acceptable level of quality has been achieved

43) Analyze data to determine whether the changes were effective?

44) Quantitative tools used to evaluate an element of patient care

45) ………is a broad philosophy to reduce cost, eliminate variability, and improve customer satisfaction through improved design and better management strategy

46) A leadership style that is said to motivate employees, and that optimizes the introduction of change

47) According to the Institute of Medicine, how many dimension of quality of care are there?

48) …….is developing a theory of change?

49) The organization’s billing database is an administrative file often used to gather performance data

50) The ability to influence a group toward the achievement of goals

51) The objectives of the improvement project?

52) According to the Institute of Medicine, quality of care is: desired health outcomes are consistent with current professional knowledge current professional knowledge

53) Graphs used to show the relative size of different categories of a variable, on which each category or value of the variable is represented by a bar, usually with a gap between the bars; also called bar charts

54) Which one piece of information is the most usefull to describe the gender of population that is served in an anticoagulation monitoring service clinic??

55) Data describing the delivery of healthcare services

56) Care intended to help patients should not harm them.

57) ………..supporting efforts to develop whole-system approaches to improvement.

58) Providing services based on evidence that produce a clear benefit?

59) Establishing effective leadership for ……

60) ………… is a systems thinking multimethod ology that seeks to combine methods and practices from various systems thinking schools?

61) Continuous quality improvement (CQI) is a philosophy assumes that:

62) A long-term, integrated whole-system approach is needed to ensure sustained improvements in …………….

63) ………is one that meets a personal need or provides some benefit?

64) Several systematic performance improvement models have been created for use in healthcare as well as other industries. All these models incorporate similar steps: improvements, and measure success improvements

65) Hundreds of measures can be used to evaluate healthcare performance. These measures are grouped into three categories:

66) Use the when you want to compare means for two data sets that are independent from each other?

67) Graphic representations of a process

68) Independently gathering evidence in a systematic and transparent way to provide confidence that a system is meeting internal or external standards?

69) Formal discussions between two parties in which information is exchanged?

70) Measures used to determine an organization’s performance over time; also called performance measures

71) Which of the following is associated with defining of product or service features and specifications?

72) Participants …… on the Results (Reviewing the results and deciding what tests of change to try next)

73) .……is “a philosophy or an approach to management that can be characterized by its principles, practices, and techniques

74) Products, services, or information flowing into a process?

75) What is the first step in a control process?

76) …… Use data to analyze the results of the change and determine whether it made a difference

77) It is important to know about ……….. for quality planning?

78) Products, services, or information produced by a process?

79) The best possible care should be provided to everyone, regardless of age, sex, race, financial status, or any other demographic variable

80) ……….is the most prominent approach to quality management systems.

81) Analyzing data to determine whether the changes were effective is part of which stage of QI cycle?

82) Data describing the results of healthcare services

83) Which of the following is not the dimension of quality of care defined by the Institute of Medicine?

84) A performance improvement approach aimed at eliminating waste; also called …

85) The number written above the line in a common fraction to indicate the number of parts of the whole is…

86) …. Published articles information in scientific journals is set in the following sequence?

87) Action designed to lower the risk of failure

88) Data describing the extent to which current best evidence is used in making decisions about patient care?

89) A self-assessment and external assessment process used by healthcare organizations to assess their level of performance in relation to established standards and implement ways to continuously improve

90) Doing something that doesn’t add value (e.g., performing unnecessary tests to prevent a lawsuit for malpractice)

91) …. The leader of a quality improvement team needs to deal effectively with a conflict between two units, it is best to appoint which of the following to its membership?

92) Avoiding harm to people for whom the care is intended

93) Which of the following is considered as waste?

94) ….. are Aspects of patient outcome

95) An ………, sometimes called an arithmetic mean, is the sum of a set of quantities divided by the number of quantities in the set

96) Individuals and organizations that pay for healthcare services directly or indirectly

97) Developing …….to identify and implement new evidence-based interventions, innovations and technologies, with the ability to adapt these to local context

98) A key focus of quality improvement is to ………of the system and clinical processes

99) Creating governance arrangements and processes to identify ………that require investigation and improvement

100) They provide care that does not vary in quality because of a person’s characteristics?

101) Levels of performance excellence that organizations must attain to become credentialed by a competent authority

102) …… results from the most efficient expenditure of resources to achieve an established high level of clinical quality?

103) The patient wait time in the emergency department is….

104) In any organization, the technique of quality improvement that is used the most is……

105) …. What sampling technique involves selecting the medical record of every fifth patient undergoing Percutaneous Coronary Intervention (PCI)?

106) Process Control and Regulatory is a part of…

107) Care should be based on scientific knowledge and provided to patients who could benefit. Care should not be provided to patients unlikely to benefit from it. In other words, underuse and overuse should be avoided

108) The relationship between cost and quality is

109) Choose a problem, and write a statement to describe it?

110) …. It is important to know about

111) Gathering data to assess the changes affect on the process is part of which stage of QI cycle?

112) The total patient time in the clinic from walk-in to walkout

113) Data describing organizational facilities, environment, equipment, policies, and procedures

114) The benefit of available resources and avoiding waste

115) Not providing a health service that might have been medically beneficial

116) Comparing results of QI with expectations is part of which stage of the QI cycle?

117) Which of the following are key components of a Total Quality Management system?

118) The patient cost-to-charge ratio…..

119) A methodical procedure used to identify factors that cause errors and then reduce or minimize them?

120) Management is………………………?

121) Data describing the results of healthcare services?

122) .….. define customers and how to meet their needs

123) The Shewhart performance improvement model

124) Meaningful quality process measures must be?

125) …. Which one piece of information is the most usefull to describe the age of population that is served in an anticoagulation monitoring service clinic??

126) The goal of performance improvement is to ……from recurring, not just clean up the mess after something undesirable happens.

127) Quality Improvement had its beginnings in what area?

128) Care should be based on scientific knowledge and provided to patients who could benefit.

129) Avoiding harm to people from care that is intended to help them?

130) Which of the activities below does not fall under quality assessment? communities

131) Visible and focused leadership, for example, in an NHS trust, at board level, accompanied by effective governance and management processes that ensure all improvement activities are aligned with the organisation’s vision

132) Which of the following should not be included in the planning stage of Quality Improvement cycle?

133) ………. tool helps an improvement team dig deeper into the causes of problems by successively asking what and why until all aspects of the situation are reviewed and the underlying contributing factors are considered.

134) One crucial elements of or steps in a quality improvement system is Staff, doctors, nurse

135) Quality improvement program focuses on?

136) Which statement by a healthcare professional shows the best understanding of QI? others involved in health care that leads to better health outcomes, better system performance and better professional development.”

137) …… Implement the change on a small scale

138) Which of the following scenarios does not represent timeliness of care?

139) Of a quality improvement perspective, the most desirable state is when?

140) Implement the changes on a small scale?

141) Which statement below best describes quality assessment? low-performing health care providers, organizations, or communities. implementation of quality measurement activities, and monitoring of quality information over time

142) Writing down details related to objectives of QI cycle, process of changes and plans for implementation is part of which of the following in QI cycle?

143) The process of identifying the scope for process improvement is associated with …

144) Performance expectations established by individuals or groups

145) ………… can lead to lower health care costs?

146) Quality assurance is related to ……

147) It is important to allow enough time to design an improvement intervention and plan its delivery?

148) Building ………at every level, from the top tiers of organisations, such as the boards of acute trusts or primary care networks, through to front-line staff.

149) A …… is used to compare two things. For instance, the nurse-to-patient ratio reports the number of hospital patients cared for by each nurse

150) Quality improvement can deliver sustained improvements not only in…….., but also in the lives of the people working in health

151) Incorrect diagnoses, medical errors, and other sources of avoidable complications

152) Treatment results are found in patient records

153) .…………are used to plot five to ten performance measures for an interval of time, along with performance expectations

154) ………conducted using step by-step proceed.

155) Which of the following best describes the nature of quality measurement?

156) Develop a solution for the problem and a plan for implementing the solution

157) Collection of information for the purpose of understanding current performance and seeing how performance changes or improves over time

158) …….. ensuring that health and care services are appropriately resourced to deliver an agreed standard of quality.

159) Which phrase is not related to quality improvement?

160) Graphs used to show the center, dispersion, and shape of the distribution of a collection of performance data

161) Outcomes are …… (Measuring and evaluating results before and after intervention)

162) Analysing performance of various processes and improving them repeatedly to achieve quality objectives?

163) Improvement teams can use a ………… (sometimes called a selection or prioritization matrix) to systematically identify, analyze, and rate the strength of relationships between sets of information.

164) Application of statistical methods to identify and control performance

165) …….is its ability to satisfy the needs and expectations of the customer

166) Which of the following does not constitute patient-centered care? family planning

167) Which statement best describes quality improvement?

168) ………is about giving the people closest to issues affecting care quality the time, permission, skills and resources.

169) A way of doing business that continuously improves products and services to achieve better performance

170) …. Incorrect diagnoses, medical errors, and other sources of avoidable complications?

171) Care should be provided promptly when the patient needs it

172) Using a systematic approach involving specific methods and tools to continuously improve the quality of care and outcomes for patients and service users?

173) …………..negatively impact the company’s image when reported to the public?

174) What statistics you can compare patient stay cost for two .

175) Use of authority inherent in designated formal rank to obtain compliance from organizational members

176) ……are process of care

177) A measure of how well resources are used to achieve a goal.

178) The Model for Improvement focuses on what three areas?

179) ……. must provide a good or service desired by its customers?

180) Learn more about the problem by gathering performance data