/200 0 Quality Management Preparation 1 / 200 1) Care should be based on scientific knowledge and provided to patients who could benefit. Care should not be provided to patients unlikely to benefit from it. In other words, underuse and overuse should be avoided a. Effectiveness b. Efficiency c. Safety d. Timeliness 2 / 200 2) β¦β¦ shows how often each different value in a set of data occurs a. A frequency d b. A frequency distribution c. Data d. A distribution 3 / 200 3) In health care, systematic quality improvement approaches such as Lean (see Section 4) have been used toβ¦β¦. a. measurement data system b. redesign system and clinical pathways c. redesign pathways d. redesign system 4 / 200 4) β¦β¦are structure of care provision a. Organization of services, access, staff development b. Staff quality, quality of education, development c. Staff, doctors, nurse d. Staff Development, quality, safe 5 / 200 5) .β¦β¦β¦β¦are used to plot five to ten performance measures for an interval of time, along with performance expectations a. Histogram b. Radar Chart c. Bar chart d. Graphs 6 / 200 6) Which of the following is not the dimension of quality of care defined by the Institute of Medicine? a. Patientβs satisfaction b. efficiency of resource use c. Safety of patients d. Patient-centered care 7 / 200 7) The benefit of available resources and avoiding waste a. Equitable b. Cost c. Safe d. Efficient 8 / 200 8) They provide care that does not vary in quality because of a personβs characteristics? a. Equitable b. All c. Non-equitable d. Governance 9 / 200 9) Implement the changes on a small scale? a. Do not b. Changing c. Do d. scale 10 / 200 10) β¦β¦ Implement the change on a small scale a. Plan b. Check c. Act d. Do 11 / 200 11) The process of checking the actual performance with the standard performance is associated withβ¦.? a. Quality standard b. Quality control c. Quality Improvement d. Quality assurance 12 / 200 12) In any organization, the technique of quality improvement that is used the most isβ¦β¦ a. Regression b. acceptance sampling c. Mean d. SD 13 / 200 13) What is the first step in a control process? a. Set quality b. Key personnel c. Set standards d. Set strategy 14 / 200 14) β¦β¦is the number written below the line in a common fraction that indicates the number of parts into, which one whole is divided a. Numerator b. Denominator c. percentage d. standard 15 / 200 15) A performance improvement approach aimed at eliminating waste; also called β¦ a. Lean improvement or Lean evaluation b. Lean assessment or Lean assurance c. Lean application or Lean doing d. Lean manufacturing or Lean thinking 16 / 200 16) Graphs in which each unit of data is represented as a pie-shaped piece of a circle a. Histogram b. Pie charts c. Charts d. Graphs 17 / 200 17) According to the Institute of Medicine, quality of care is: desired health outcomes are consistent with current professional knowledge current professional knowledge a. the degree to which health services for individuals and populations are consistent with b. the degree to which health services increase the likelihood of desired health outcomes and c. the degree to which health services for individuals and populations increase the likelihood of d. the degree to which individuals and populations are satisfied with health services provided 18 / 200 18) Measures used to determine an organizationβs performance over time; also called performance measures a. Quality of care b. Quality improvement c. Quality indicator d. Quality assessment 19 / 200 19) Which phrase is not related to quality improvement? a. quality measurements b. ongoing, systematic process c. evaluating customersβfeedback d. identifying problems and implementing strategies to improve quality of care 20 / 200 20) Planning and making changes to current practices to achieve better performance a. Improvement b. measurement c. Evaluation d. Assessment 21 / 200 21) Graphs used to show the center, dispersion, and shape of the distribution of a collection of performance data a. Scatter diagrams b. Charts c. Histogram d. Graphs 22 / 200 22) Charts used by improvement teams to organize ideas and issues, gain a better understanding of a problem, and brainstorm potential solutions a. Nominal group technique b. Affinity diagram c. Brainstorming Multi- d. voting 23 / 200 23) β¦. Research, Quality Assessment and Quality Improvement? a. Are considered protocols rather than projects b. Use scientific methods to test hypothesis and statistical methods to analyse data c. Do not require documentation of IRB approval before publication d. Do not share the aspect of systematic investigation 24 / 200 24) The relationship between cost and quality is a. Service b. Product c. Value d. Expense 25 / 200 25) Visible and focused leadership, for example, in an NHS trust, at board level, accompanied by effective governance and management processes that ensure all improvement activities are aligned with the organisationβs vision a. Inclusion of time b. Leadership and governance c. Governance d. Non-governance 26 / 200 26) Which of the following is considered as waste? a. Movement b. Communication c. Processing d. Production 27 / 200 27) Treatment results are found in patient records a. Patient record b. Results c. Record d. Patient 28 / 200 28) β¦β¦ Identify an opportunity and plan for change a. Act b. Do c. Plan d. Check 29 / 200 29) The total patient time in the clinic from walk-in to walkout a. Time visit b. standard c. Average visit cycle time d. visit 30 / 200 30) β¦β¦ Use data to analyze the results of the change and determine whether it made a difference a. Plan b. Check c. Do d. Act 31 / 200 31) β¦β¦β¦β¦..negatively impact the companyβs image when reported to the public? a. Structures b. Quality c. Poor quality cost structures d. Governance 32 / 200 32) β¦β¦β¦is about giving the people closest to issues affecting care quality the time, permission, skills and resources. a. Improvement b. Quality c. Governance d. Quality improvement 33 / 200 33) Participants β¦… the change (Implementing potential solutions in a small subset) a. Study b. Plan c. Do d. Act 34 / 200 34) β¦β¦.. ensuring that health and care services are appropriately resourced to deliver an agreed standard of quality. a. Constitution b. improvement c. Government d. NGOs 35 / 200 35) β¦β¦β¦..supporting efforts to develop whole-system approaches to improvement. a. skills and knowledge b. Policy and regulatory bodies c. improvement bodies d. Policy 36 / 200 36) β¦β¦…is a broad philosophy to reduce cost, eliminate variability, and improve customer satisfaction through improved design and better management strategy a. Six sigma b. Three sigma c. Two sigma d. One sigma 37 / 200 37) Doing something that doesnβt add value (e.g., performing unnecessary tests to prevent a lawsuit for malpractice) a. Overproduction b. Defects c. Waiting d. Movement 38 / 200 38) Process Control and Regulatory is a part of… a. Quality Assurance b. Quality Improvement c. Quality Control d. Quality Planning 39 / 200 39) Quality management involves three things people do almost every day a. measurement, assessment, and improvement b. management, quality, and assessment c. measurement, assessment, and value d. measurement, assessment, and evaluation 40 / 200 40) Which of the following best describes movement as waste? a. Unnecessary movement of people, supplies, equipment, and so forth b. Products and services that process customers view as unnecessary c. People waiting for something needed to do their work d. Unnecessary human movement 41 / 200 41) Individuals and organizations that pay for healthcare services directly or indirectly a. consumers b. Producer c. Purchaser d. Cost 42 / 200 42) β¦.. are Aspects of patient outcome a. Organization and service b. Access and safety c. Development d. Quality of life and health status 43 / 200 43) A leadership style that is said to motivate employees, and that optimizes the introduction of change a. Democratic b. Participatory c. Consultative d. Autocratic 44 / 200 44) …is one that meets or exceeds expectations. Expectations can change, so quality must be continuously improved. a. A quality or service b. An expectation c. A product d. An improvement 45 / 200 45) An analysis that delves into problem causes by successively asking what and why until all aspects of the situation, process, or service are reviewed and contributing factors are considered a. Two why b. Five why c. Six why d. One why 46 / 200 46) Which of the activities below does not fall under quality assessment? communities a. detecting trends b. implementing initiatives to improve quality c. measuring quality of care d. identify high-performing and low-performing health care providers, organizations, or 47 / 200 47) According to the Institute of Medicine, how many dimension of quality of care are there? a. 6 b. 3 c. 4 d. 5 48 / 200 48) Quantitative tools used to evaluate an element of patient care a. Performance management b. Patientsβ evaluation c. Quantitative tools d. Project evaluation 49 / 200 49) β¦β¦β¦.is the most prominent approach to quality management systems. a. ISO9001 b. JSO9001 c. ASO9001 d. FSO9001 50 / 200 50) Learn more about the problem by gathering performance data a. focus b. develop c. analysis d. standard 51 / 200 51) Collection of information for the purpose of understanding current performance and seeing how performance changes or improves over time a. Improvement b. Assessment c. measurement d. Evaluation 52 / 200 52) Which of the following is not considered a performance measure? a home health care patient a. Percentage of patients who are admitted to an acute care hospital for at least 24 hours while b. Number of home health services delivered on the date scheduled c. Percentage of patients who report adequate pain control d. Many children were treated for respiratory illnesses 53 / 200 53) β¦.. is about making organizations perform for their stakeholders from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective? a. Quality b. Services c. Quality management d. Products 54 / 200 54) Performance expectations established by individuals or groups a. Standards b. Accreditation c. Certificate d. Expectation 55 / 200 55) Which of the following are key components of a Total Quality Management system? a. Involves everyone, continual improvement b. continual improvement, use of data and knowledge c. continual improvement, use of data and knowledge and standards d. Involves everyone, continual improvement, use of data and knowledge 56 / 200 56) A bakery is supposed to produce cookies whose average weight after baking is 31 grams. To meet quality requirements, it has been decided that USL=35.0 grams and LSL=28.0 grams. The process standard deviation is 0.8grams and the process centerline is set at 31 grams. The company requires a capability index of at least 1.33 a. Process Capacity Index (Cpk)=1.29 b. Process Capacity Index (Cpk)=1.27 c. Process Capacity Index (Cpk)=1.25 d. Process Capacity Index (Cpk) =1.23 57 / 200 57) A long-term, integrated whole-system approach is needed to ensure sustained improvements in β¦β¦β¦β¦β¦. a. health care quality b. improve care c. the quality experience, d. the outcomes of care 58 / 200 58) β¦β¦ results from the most efficient expenditure of resources to achieve an established high level of clinical quality? a. High clinical care b. Clinical Care c. Value care d. High value clinical care 59 / 200 59) When is it appropriate to collect and use data? questions questions questions research questions a. Not before the QI project to prove a problem exists and during the QI to answer research b. Quality improvement (QI) project to prove a problem exists and during the QI to answer c. Consultative QI project to prove a problem exists and during the QI to answer research d. Before the QI project to prove a problem exists and during the QI to answer research 60 / 200 60) What statistics you can compare patient stay cost for two . a. percentage b. Standard deviation c. frequency d. mean 61 / 200 61) Management isβ¦β¦β¦β¦β¦β¦β¦β¦…? a. Leading b. Leading and Controlling c. Organizing d. Planning, organizing, leading, and Controlling 62 / 200 62) Analysing performance of various processes and improving them repeatedly to achieve quality objectives? a. Continuous improvement b. improving c. Continuous d. improvement 63 / 200 63) Care intended to help patients should not harm them. a. Safety b. Efficiency c. Effectiveness d. Timeliness 64 / 200 64) Application of statistical methods to identify and control performance a. Statistical Process Control b. Statistical methods c. Statistical Outcome Control d. Statistical Analysis 65 / 200 65) β¦β¦β¦conducted using step by-step proceed. a. Proceed b. Steps c. Systematic d. Non-systematic 66 / 200 66) Providing services based on evidence that produce a clear benefit? a. Effective b. Inclusion of time c. Non-governance d. Efficiency 67 / 200 67) It is important to allow enough time to design an improvement intervention and plan its delivery? a. Designing quality b. Designing the improvement c. A health improvement d. Designing health 68 / 200 68) β¦. is about making healthcare safe, effective, patient-centred, timely, efficient and equitable. a. A quality b. A health care c. Improving standard d. Improving quality 69 / 200 69) To realize the benefits of quality health care, health services must be a. Timely, Equitable, Efficient b. People, Equitable, Efficient c. Timely, Equitable, Safe d. Timely, Equitable, Cost 70 / 200 70) Which of the following should not be included in the planning stage of Quality Improvement cycle? a. Develop a plan to carry out the changes (define who, what, when, and where). b. Collect data to determine whether changes produced desired results. c. State the objectives of the improvement project and determine needed improvements d. Design process changes to achieve the improvement objectives 71 / 200 71) β¦. Published articles information in scientific journals is set in the following sequence? a. Author(s), Journal, Year, Volume, Issue b. Title, Author(s), Journal, Year, Volume, Issue, Page(s). c. Author(s), Title, Journal, Year, Volume, Issue, Page(s). d. Author(s), Title, Journal, Year, Volume, Issue. 72 / 200 72) vital elements of any attempt to improve performance or quality and are needed to assess the impact against set objectives? a. The improvement data b. Measurement data c. Measurement and gathering data d. A quality improvement 73 / 200 73) β¦β¦β¦is one that meets a personal need or provides some benefit? a. A quality healthcare experience b. Experience c. Healthcare d. Healthcare experience 74 / 200 74) Products and services that process customers view as unnecessary (e.g., making a copy of the patientβs insurance card at each clinic visit) a. Inventories b. Defects c. Plan d. Design 75 / 200 75) Products, services, or information flowing into a process? a. Outputs b. Information c. Process d. Inputs 76 / 200 76) The objectives of the improvement project? a. project b. improving c. Plan d. Plan B 77 / 200 77) Avoiding harm to people from care that is intended to help them? a. Non-governance b. Governance c. Inclusion of time d. Safe 78 / 200 78) β¦β¦β¦β¦β¦. are used to identify all possible causes of an effect (a problem or an objective). a. Voting matrix b. Cause and effect diagrams c. Decision matrix d. Flow chart 79 / 200 79) Data describing the results of healthcare services a. Structure, process, and outcome b. process c. Structure d. outcome 80 / 200 80) Using a systematic approach involving specific methods and tools to continuously improve the quality of care and outcomes for patients and service users? a. Quality control b. Improvement c. Quality improvement d. Governance 81 / 200 81) When a manager monitors the work performance of workers in his department to determine if the quality of their work is ‘up to standard’, this manager is engaging in which function? a. planning b. Preparing c. Controlling d. strategic 82 / 200 82) Establishing effective leadership for β¦β¦ a. improvement b. the care c. the quality of care d. the experience, 83 / 200 83) Data describing organizational facilities, environment, equipment, policies, and procedures a. process b. Structure, process, and outcome c. Structure d. outcome 84 / 200 84) Continuous quality improvement (CQI) is a philosophy assumes that: a. Most problems with service delivery result from process difficulties b. Employees generally try to avoid work c. Quality Assessment d. Frequent inspection is necessary to improve quality 85 / 200 85) Evaluation activities aimed at ensuring compliance with minimum quality standards a. Quality improvement b. Quality standards c. Quality management d. Quality assurance 86 / 200 86) Improvement teams can use a β¦β¦β¦β¦ (sometimes called a selection or prioritization matrix) to systematically identify, analyze, and rate the strength of relationships between sets of information. a. decision matrix b. Politics c. team d. Constitution 87 / 200 87) A methodical procedure used to identify factors that cause errors and then reduce or minimize them? a. Procedure b. Systems c. Systems approach d. Approach 88 / 200 88) Groups that contract with the centers for Medicare & Medicaid Services to monitor the appropriateness, effectiveness, and quality of care provided to Medicare and Medicaid beneficiaries? a. Organization b. Quality improvement organizations c. Improvement d. 2Governance 89 / 200 89) a β¦… for change in identified (forming the team, agreeing on the problem, selecting valid measures, and making ideas for improvement) a. Do b. Study c. Act d. Plan 90 / 200 90) Implementing quality improvement to reduce complications from surgery can be done in a. clinical settings b. business c. home d. community 91 / 200 91) Meaningful quality process measures must be? a. Explainable b. Relevant and valid. c. Feasible and explainable. d. valid and identifiable 92 / 200 92) β¦β¦.is its ability to satisfy the needs and expectations of the customer a. Services b. Quality c. Quality of a product or services d. Product 93 / 200 93) Developing β¦β¦.to identify and implement new evidence-based interventions, innovations and technologies, with the ability to adapt these to local context a. systematics b. improve c. systems d. improvement 94 / 200 94) The first step in problem solving is to a. Establish responsibility for change b. Assume the worst c. Collect and analyze data. d. Define the problem issue 95 / 200 95) Gathering data to assess the changes affect on the process is part of which stage of QI cycle? a. Do b. Plan c. Check/Study d. Act 96 / 200 96) Avoiding harm to people for whom the care is intended a. Efficient b. Timely c. Cost d. Safe 97 / 200 97) β¦β¦is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. Standard deviation a. Quality control b. Management c. A quality management system (QMS) d. A quality management 98 / 200 98) β¦β¦. are organizational assets and include people and raw material. a. Non-governance b. Resources c. people d. Leadership 99 / 200 99) Performance improvement projects should be β¦β¦. a. the project b. the quality c. systematic d. the system 100 / 200 100) Your community hospital has coordinated with local municipality authority to convert a busy intersection to a roundabout (i.e., traffic circle) to alleviate long standing condestion, but after completion it was realized that large fire trucks cannot fit through the new configuration. This is an example of? a. Continuous quality improvement b. Quality assurance. c. Unintended consequences. d. System re-engineering 101 / 200 101) Comparing results of QI with expectations is part of which stage of the QI cycle? a. Act b. Do c. Check/Study d. Plan 102 / 200 102) Provision of a health service that is more likely to harm than benefit the patient a. Measurement b. Underuse c. Misuse d. Overuse 103 / 200 103) The goal of performance improvement is to β¦β¦from recurring, not just clean up the mess after something undesirable happens. a. clear the system b. make the problem c. prevent problems d. Do the project 104 / 200 104) Graphs used to show the correlation between two characteristics or variables a. Charts b. Scatter diagrams c. Pie charts d. Graphs 105 / 200 105) Which of the following best describes the nature of quality measurement? a. unilateral decision b. multidimensional c. uni-dimensional d. multiple purposes 106 / 200 106) The Deming performance improvement model a. PDSA (Plan-Do-Study-Act) b. PSDA (Plan-Study-Do-Act) c. PCDA (Plan-Check-Do-Act) d. PDCA (Plan-Do-Check-Act) 107 / 200 107) Participants β¦β¦ on the Results (Reviewing the results and deciding what tests of change to try next) a. Study b. Act c. Plan d. Do 108 / 200 108) Which of the following is associated with defining of product or service features and specifications? a. Quality standard b. Quality planning c. Quality control d. Quality assurance 109 / 200 109) Identifying and describing data that need to be collected to determine whether changes produced desired results is part of which stage of QI cycle? a. Plan b. Do c. Act d. Check/Study 110 / 200 110) One crucial elements of or steps in a quality improvement system is Staff, doctors, nurse a. assessment b. quality c. development d. continuous assessment 111 / 200 111) The best possible care should be provided to everyone, regardless of age, sex, race, financial status, or any other demographic variable a. Equity b. Safety c. Effectiveness d. Efficiency 112 / 200 112) Incorrect diagnoses, medical errors, and other sources of avoidable complications a. Misuse b. Underuse c. Measurement d. Overuse 113 / 200 113) β¦β¦.is developing a theory of change? a. A quality b. Improving quality c. Theory d. A health care 114 / 200 114) Where was Total Quality Management first developed? a. French b. US c. Korea d. Japan 115 / 200 115) Minimum acceptable levels of quality a. Quality performance b. Performance expectations c. Performance improvement d. Minimum performance 116 / 200 116) .β¦.. define customers and how to meet their needs a. Quality control b. Quality planning c. Quality managment d. Quality improvement 117 / 200 117) An β¦β¦β¦, sometimes called an arithmetic mean, is the sum of a set of quantities divided by the number of quantities in the set a. mean b. Percentage c. Ratio d. Average 118 / 200 118) Caring. Staff involve and treat people with compassion, dignity and respect? a. safe b. Governance c. Inclusion of time d. Experience 119 / 200 119) Formal discussions between two parties in which information is exchanged? a. survey b. Question c. discussions d. Interviews 120 / 200 120) Quality improvement can deliver sustained improvements not only inβ¦β¦.., but also in the lives of the people working in health a. the quality, experience, productivity and outcomes of care b. the quality, experience, c. the quality, and outcomes of care d. the quality, experience, productivity 121 / 200 121) The ability to influence a group toward the achievement of goals a. Leadership b. Inclusion of time c. management d. government 122 / 200 122) β¦β¦β¦. tool helps an improvement team dig deeper into the causes of problems by successively asking what and why until all aspects of the situation are reviewed and the underlying contributing factors are considered. a. The three b. The Four Whys c. Whys d. The Five Whys 123 / 200 123) Quality improvement program focuses on? a. Procedure, Process, Research and responsibilities b. Not Process and organization structure c. Research d. Procedure 124 / 200 124) β¦β¦ are the people responsible for supervising the use of an organizationβs resources to meet the goals? a. Managers b. resource c. People d. Time 125 / 200 125) Quality Improvement had its beginnings in what area? a. Surgery b. Transportation c. Manufacturing d. Government 126 / 200 126) β¦β¦are process of care a. Organization and service b. Quality of life and development c. Development d. Clinical performance and patient education 127 / 200 127) β¦β¦β¦β¦ can lead to lower health care costs? a. Quality b. Care c. High quality d. Achieve high quality care 128 / 200 128) Building β¦β¦β¦at every level, from the top tiers of organisations, such as the boards of acute trusts or primary care networks, through to front-line staff. a. improvement b. leadership and knowledge c. skills and knowledge d. Improvement skills and knowledge 129 / 200 129) Analyzing data to determine whether the changes were effective is part of which stage of QI cycle? a. Act b. Do c. Check/Study d. Plan 130 / 200 130) Products, services, or information produced by a process? a. Governance b. Output c. Non-governance d. Input 131 / 200 131) .β¦β¦is βa philosophy or an approach to management that can be characterized by its principles, practices, and techniques a. Quality improvement b. Quality Management c. Continuous quality d. Total quality 132 / 200 132) Which statement best describes quality improvement? a. Making changes to increase revenue for the system b. Making changes to raise patient satisfaction scores c. Making changes that will lead to better patient outcomes d. Making changes to increase employee satisfaction 133 / 200 133) Data describing the delivery of healthcare services a. outcome b. Structure, process, and outcome c. process d. Structure 134 / 200 134) Outcomes are β¦β¦ (Measuring and evaluating results before and after intervention) a. Plan b. Study c. Do d. Act 135 / 200 135) Choose a problem, and write a statement to describe it? a. Statement b. Governance c. Focus. d. Problem 136 / 200 136) Quality assurance is related to β¦β¦ a. strategic activities to ensure the financial plans b. strategic activities to ensure the business plans c. set of activities that ensures that the supplier-customer quality issues are properly resolved d. strategic activities not to ensure the financial plans 137 / 200 137) A measure of how well resources are used to achieve a goal. a. Resources b. Governance c. Non-governance d. Efficiency 138 / 200 138) Independently gathering evidence in a systematic and transparent way to provide confidence that a system is meeting internal or external standards? a. Quality improvement b. Quality assurance c. improvement d. Non-governance 139 / 200 139) Use of authority inherent in designated formal rank to obtain compliance from organizational members a. Non-governance b. Management c. Governance d. Leadership 140 / 200 140) β¦. The leader of a quality improvement team needs to deal effectively with a conflict between two units, it is best to appoint which of the following to its membership? a. a human resources representative. b. a facilitator c. a risk manager d. a senior safety officers 141 / 200 141) Data describing the extent to which current best evidence is used in making decisions about patient care? a. All b. Evidence-based measures c. measure d. Evidence 142 / 200 142) β¦β¦β¦is achieved by continual improvement in terms of customers’ expectations. The aim of continuous quality improvement is to meet the customer, not just the competition? a. expectation b. improvement c. High quality d. customer 143 / 200 143) Care should be provided promptly when the patient needs it a. Efficiency b. Safety c. Effectiveness d. Timeliness 144 / 200 144) A self-assessment and external assessment process used by healthcare organizations to assess their level of performance in relation to established standards and implement ways to continuously improve a. Assessment b. Standards c. Accreditation d. self-assessment 145 / 200 145) Not providing a health service that might have been medically beneficial a. Overuse b. Measurement c. Misuse d. Underuse 146 / 200 146) Use the when you want to compare means for two data sets that are independent from each other? a. standard error of the mean (SEM) b. One sample t-test c. Independent samples t-test d. mean 147 / 200 147) Who is responsible for quality improvement in healthcare? a. Insurance carriers b. All healthcare professionals in the system, Insurance carriers, Patients and families c. Patients and families d. All healthcare professionals 148 / 200 148) Which of the following does not constitute patient-centered care? family planning a. a provider is making an arrangement so that a patient can return at a time of her convenience b. a patient is left to make a choice of family planning methods after she is given a leaflet on c. a provider asks a patient to check if she fully understands the instructions on medication d. a providers provide all necessary information to a patient in choosing a treatment option 149 / 200 149) To ensureβ¦β¦…, the steps perpetually cycle and repeat a. clear the system improvement b. Do the improvement c. make the improvement d. continuous improvement 150 / 200 150) Use of performance information to determine whether an acceptable level of quality has been achieved a. Assessment b. measurement c. Improvement d. Evaluation 151 / 200 151) They use their resources responsibly and efficiently, providing fair access to all, and according to need of their populations? a. All b. Sustainable c. Governance d. Leadership 152 / 200 152) Graphic representations of a process a. Voting matrix b. Decision matrix c. Cause and effect diagrams d. Flow chart 153 / 200 153) Data describing the results of healthcare services? a. Outcome measures b. Process measures c. All d. Structure measures 154 / 200 154) Writing down details related to objectives of QI cycle, process of changes and plans for implementation is part of which of the following in QI cycle? a. Do b. Plan c. Check/Study d. Act 155 / 200 155) A subgroup of respondents derived from the target population Defects a. population b. Sample c. survey d. Survey sample 156 / 200 156) A radiologist waiting for a patient to be brought into the exam room a. Waiting b. Design c. Defects d. Transportation 157 / 200 157) Of a quality improvement perspective, the most desirable state is when? a. Consensus has been achieved and articulated. b. Multiple treatment options are being studied c. Best practices have been identified d. Clinical studies identify effective therapies. 158 / 200 158) A dichotomous response scale a. Disagree b. Yes/No, Agree/Disagree, True/False c. Mean d. True 159 / 200 159) The number written above the line in a common fraction to indicate the number of parts of the whole isβ¦ a. Numerator b. Denominator c. percentage d. standard 160 / 200 160) β¦. Which one piece of information is the most usefull to describe the age of population that is served in an anticoagulation monitoring service clinic?? a. mean b. t-test c. chi square test d. standard error of the mean (SEM) 161 / 200 161) Which of the following is not suitable data for quality measurement? a. Providerβs judgment b. Clinical c. Administrative d. Patient reports 162 / 200 162) Analysing performance of various processes and improving them repeatedly to achieve quality objectives a. Continuous improvement b. improvement c. Improvement project d. Improvement program 163 / 200 163) Two concepts of descriptive statistics that are essential for identifying opportunities for performance improvement are? a. Frequency counts and modes b. Standard deviations and data c. Variance and distributions d. Frequency count 164 / 200 164) Which of the following objectives is not time-bound? health facilities will have reached 5000. increase by 25% a. By December 2017, the number of children who receive treatment of dengue fever at public b. The number of children OPD will increase by 30% by the end of 2017 c. The number of women in reproductive age who use a modern family planning method will d. By December 2018, the project will reach 25% of the population with eye complications. 165 / 200 165) Which statement by a healthcare professional shows the best understanding of QI? others involved in health care that leads to better health outcomes, better system performance and better professional development.β a. βQI is a process focused primarily on liability risk reduction by healthcare organizations.β b. βQI is primarily a method for complying with cost reduction measures.β c. βQI is a process for identifying unsafe practitioners for discipline and corrective action.β d. βQI is a shared responsibility between healthcare providers, patients, families, insurers and 166 / 200 166) The Model for Improvement focuses on what three areas? a. Aim, plan, and actions b. Aim, measures, and changes c. Measurement, changes, and actions d. Plan, experience, and knowledge 167 / 200 167) β¦β¦is the combination of the quality of a product and the cost at which that level of quality is achieved? a. Product b. Quality c. Cost d. Value 168 / 200 168) Care should be based on scientific knowledge and provided to patients who could benefit. a. Effectiveness b. Non-governance c. Governance d. Care 169 / 200 169) Action designed to lower the risk of failure a. Procedure b. Policy c. Plan d. Strategy 170 / 200 170) Several systematic performance improvement models have been created for use in healthcare as well as other industries. All these models incorporate similar steps: improvements, and measure success improvements a. Define the improvement goal, analyze current practices, design and implement b. Define the improvement goal, analyze current practices, and measure success c. D- Define the improvement goal, design and implement improvements, and measure success d. Define the improvement goal, analyze current practices, design and implement 171 / 200 171) Analyze data to determine whether the changes were effective? a. Study b. Data c. Analyse d. Not Study 172 / 200 172) It is important to know about β¦β¦β¦.. for quality planning? a. Customer knowledge b. Customer quality c. Customer standards d. Customer needs 173 / 200 173) Levels of performance excellence that organizations must attain to become credentialed by a competent authority a. D. Accreditation b. Accreditation certificates c. not accreditation standards d. Accreditation standards 174 / 200 174) The organizationβs billing database is an administrative file often used to gather performance data a. Books b. Administrative files c. Files d. Documentation 175 / 200 175) A measure of the middle or expected value of a data set a. Graphs b. Middle c. Central tendency d. Histogram 176 / 200 176) A measure expressed as a β¦β¦β¦. is generally more useful than a measure expressed as an absolute number a. mean b. Average c. Percentage d. Ratio 177 / 200 177) The Shewhart performance improvement model a. PDSA (Plan-Do-Study-Act) b. PDCA (Plan-Do-Check-Act) c. PSDA (Plan-Study-Do-Act) d. PCDA (Plan-Check-Do-Act) 178 / 200 178) Creating governance arrangements and processes to identify β¦β¦β¦that require investigation and improvement a. the care b. the issues, c. the quality of care d. quality issues 179 / 200 179) A key focus of quality improvement is to β¦β¦β¦of the system and clinical processes a. improve the reliability b. quality improvement c. measurement data d. improvement data 180 / 200 180) Develop a solution for the problem and a plan for implementing the solution a. Focus b. Execute c. Develop d. Analysis 181 / 200 181) The patient wait time in the emergency department isβ¦. a. Percentage b. standard c. Ratio d. Average 182 / 200 182) Which one piece of information is the most usefull to describe the gender of population that is served in an anticoagulation monitoring service clinic?? a. mean b. standard error of the mean (SEM) c. percentage (%) d. chi square test 183 / 200 183) β¦β¦β¦… is a systems thinking multimethod ology that seeks to combine methods and practices from various systems thinking schools? a. Critical systems thinking b. Critical c. System d. System thinking 184 / 200 184) β¦. Incorrect diagnoses, medical errors, and other sources of avoidable complications? a. Misuse b. Care c. sources d. Error 185 / 200 185) Hundreds of measures can be used to evaluate healthcare performance. These measures are grouped into three categories: a. Structure, process, and outcome b. Structure, process, and impact c. Structure, input, and outcome d. Structure, process, and output 186 / 200 186) Which of the following scenarios does not represent timeliness of care? a. a man was injured in a traffic accident and waited 5 days to have an X-ray of his arm b. a patient received a consultation service following an appointment c. a patient received a required urgent surgery d. a mother was assisted in delivery of a baby 187 / 200 187) β¦β¦. must provide a good or service desired by its customers? a. Leadership b. Organizations c. Services d. Manager 188 / 200 188) Quality management is a method for? a. Logic b. System c. Testing d. Design 189 / 200 189) The patient cost-to-charge ratioβ¦.. a. standard b. Percentage c. Ratio d. Average 190 / 200 190) Which statement below best describes quality assessment? low-performing health care providers, organizations, or communities. implementation of quality measurement activities, and monitoring of quality information over time a. the process of measuring quality of care, including development of quality measures, b. An assessment of quality of healthcare in clinical or community settings c. the process carried out to monitor quality information over time. d. the process of measuring quality of care to detect trends or to identify high-performing and 191 / 200 191) A way of doing business that continuously improves products and services to achieve better performance a. Quality assessement b. Quality management c. Quality improvement d. Quality evaluation 192 / 200 192) Health care systems across the UK are also looking at the environmental impact of the services they provide as part of their efforts to β¦β¦.. a. improve care b. the quality, experience, c. the quality, and outcomes of care d. improve care quality 193 / 200 193) β¦. It is important to know about a. Customer quality b. Care needs c. Customer satisfaction d. Customer needs e. for quality planning? 194 / 200 194) Which of the following is not a basic component of descriptive statistics? a. Standard deviations b. Frequency count c. Hospital ratings d. Mean data 195 / 200 195) Graphs used to show the relative size of different categories of a variable, on which each category or value of the variable is represented by a bar, usually with a gap between the bars; also called bar charts a. Charts b. Scatter diagrams c. Bar charts d. Graphs 196 / 200 196) A β¦β¦ is used to compare two things. For instance, the nurse-to-patient ratio reports the number of hospital patients cared for by each nurse a. mean b. Average c. Percentage d. Ratio 197 / 200 197) β¦. What sampling technique involves selecting the medical record of every fifth patient undergoing Percutaneous Coronary Intervention (PCI)? a. Convenience. b. Systematic c. Simple d. Stratified 198 / 200 198) Which is less relevant in the formulation of monitoring framework? a. Inclusion of source of data b. Inclusion of source of funding for data collection c. Inclusion of baseline and target d. Inclusion of time 199 / 200 199) The process of identifying the scope for process improvement is associated with β¦ a. Quality Improvement b. Quality Control c. Quality assurance d. Quality standard 200 / 200 200) Events, actions, or things that can cause harm a. Incidence b. Waste c. Safety d. Hazards Your score isThe average score is 0% Facebook 0% Restart quiz Any comments? Send feedback Β Β Β