/200
0

Quality Management Preparation

1 / 200

1) Care should be based on scientific knowledge and provided to patients who could benefit. Care should not be provided to patients unlikely to benefit from it. In other words, underuse and overuse should be avoided

2 / 200

2) …… shows how often each different value in a set of data occurs

3 / 200

3) In health care, systematic quality improvement approaches such as Lean (see Section 4) have been used to…….

4 / 200

4) ……are structure of care provision

5 / 200

5) .…………are used to plot five to ten performance measures for an interval of time, along with performance expectations

6 / 200

6) Which of the following is not the dimension of quality of care defined by the Institute of Medicine?

7 / 200

7) The benefit of available resources and avoiding waste

8 / 200

8) They provide care that does not vary in quality because of a person’s characteristics?

9 / 200

9) Implement the changes on a small scale?

10 / 200

10) …… Implement the change on a small scale

11 / 200

11) The process of checking the actual performance with the standard performance is associated with….?

12 / 200

12) In any organization, the technique of quality improvement that is used the most is……

13 / 200

13) What is the first step in a control process?

14 / 200

14) ……is the number written below the line in a common fraction that indicates the number of parts into, which one whole is divided

15 / 200

15) A performance improvement approach aimed at eliminating waste; also called …

16 / 200

16) Graphs in which each unit of data is represented as a pie-shaped piece of a circle

17 / 200

17) According to the Institute of Medicine, quality of care is: desired health outcomes are consistent with current professional knowledge current professional knowledge

18 / 200

18) Measures used to determine an organization’s performance over time; also called performance measures

19 / 200

19) Which phrase is not related to quality improvement?

20 / 200

20) Planning and making changes to current practices to achieve better performance

21 / 200

21) Graphs used to show the center, dispersion, and shape of the distribution of a collection of performance data

22 / 200

22) Charts used by improvement teams to organize ideas and issues, gain a better understanding of a problem, and brainstorm potential solutions

23 / 200

23) …. Research, Quality Assessment and Quality Improvement?

24 / 200

24) The relationship between cost and quality is

25 / 200

25) Visible and focused leadership, for example, in an NHS trust, at board level, accompanied by effective governance and management processes that ensure all improvement activities are aligned with the organisation’s vision

26 / 200

26) Which of the following is considered as waste?

27 / 200

27) Treatment results are found in patient records

28 / 200

28) …… Identify an opportunity and plan for change

29 / 200

29) The total patient time in the clinic from walk-in to walkout

30 / 200

30) …… Use data to analyze the results of the change and determine whether it made a difference

31 / 200

31) …………..negatively impact the company’s image when reported to the public?

32 / 200

32) ………is about giving the people closest to issues affecting care quality the time, permission, skills and resources.

33 / 200

33) Participants …… the change (Implementing potential solutions in a small subset)

34 / 200

34) …….. ensuring that health and care services are appropriately resourced to deliver an agreed standard of quality.

35 / 200

35) ………..supporting efforts to develop whole-system approaches to improvement.

36 / 200

36) ………is a broad philosophy to reduce cost, eliminate variability, and improve customer satisfaction through improved design and better management strategy

37 / 200

37) Doing something that doesn’t add value (e.g., performing unnecessary tests to prevent a lawsuit for malpractice)

38 / 200

38) Process Control and Regulatory is a part of…

39 / 200

39) Quality management involves three things people do almost every day

40 / 200

40) Which of the following best describes movement as waste?

41 / 200

41) Individuals and organizations that pay for healthcare services directly or indirectly

42 / 200

42) ….. are Aspects of patient outcome

43 / 200

43) A leadership style that is said to motivate employees, and that optimizes the introduction of change

44 / 200

44) …is one that meets or exceeds expectations. Expectations can change, so quality must be continuously improved.

45 / 200

45) An analysis that delves into problem causes by successively asking what and why until all aspects of the situation, process, or service are reviewed and contributing factors are considered

46 / 200

46) Which of the activities below does not fall under quality assessment? communities

47 / 200

47) According to the Institute of Medicine, how many dimension of quality of care are there?

48 / 200

48) Quantitative tools used to evaluate an element of patient care

49 / 200

49) ……….is the most prominent approach to quality management systems.

50 / 200

50) Learn more about the problem by gathering performance data

51 / 200

51) Collection of information for the purpose of understanding current performance and seeing how performance changes or improves over time

52 / 200

52) Which of the following is not considered a performance measure? a home health care patient

53 / 200

53) ….. is about making organizations perform for their stakeholders from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective?

54 / 200

54) Performance expectations established by individuals or groups

55 / 200

55) Which of the following are key components of a Total Quality Management system?

56 / 200

56) A bakery is supposed to produce cookies whose average weight after baking is 31 grams. To meet quality requirements, it has been decided that USL=35.0 grams and LSL=28.0 grams. The process standard deviation is 0.8grams and the process centerline is set at 31 grams. The company requires a capability index of at least 1.33

57 / 200

57) A long-term, integrated whole-system approach is needed to ensure sustained improvements in …………….

58 / 200

58) …… results from the most efficient expenditure of resources to achieve an established high level of clinical quality?

59 / 200

59) When is it appropriate to collect and use data? questions questions questions research questions

60 / 200

60) What statistics you can compare patient stay cost for two .

61 / 200

61) Management is………………………?

62 / 200

62) Analysing performance of various processes and improving them repeatedly to achieve quality objectives?

63 / 200

63) Care intended to help patients should not harm them.

64 / 200

64) Application of statistical methods to identify and control performance

65 / 200

65) ………conducted using step by-step proceed.

66 / 200

66) Providing services based on evidence that produce a clear benefit?

67 / 200

67) It is important to allow enough time to design an improvement intervention and plan its delivery?

68 / 200

68) …. is about making healthcare safe, effective, patient-centred, timely, efficient and equitable.

69 / 200

69) To realize the benefits of quality health care, health services must be

70 / 200

70) Which of the following should not be included in the planning stage of Quality Improvement cycle?

71 / 200

71) …. Published articles information in scientific journals is set in the following sequence?

72 / 200

72) vital elements of any attempt to improve performance or quality and are needed to assess the impact against set objectives?

73 / 200

73) ………is one that meets a personal need or provides some benefit?

74 / 200

74) Products and services that process customers view as unnecessary (e.g., making a copy of the patient’s insurance card at each clinic visit)

75 / 200

75) Products, services, or information flowing into a process?

76 / 200

76) The objectives of the improvement project?

77 / 200

77) Avoiding harm to people from care that is intended to help them?

78 / 200

78) ……………. are used to identify all possible causes of an effect (a problem or an objective).

79 / 200

79) Data describing the results of healthcare services

80 / 200

80) Using a systematic approach involving specific methods and tools to continuously improve the quality of care and outcomes for patients and service users?

81 / 200

81) When a manager monitors the work performance of workers in his department to determine if the quality of their work is ‘up to standard’, this manager is engaging in which function?

82 / 200

82) Establishing effective leadership for ……

83 / 200

83) Data describing organizational facilities, environment, equipment, policies, and procedures

84 / 200

84) Continuous quality improvement (CQI) is a philosophy assumes that:

85 / 200

85) Evaluation activities aimed at ensuring compliance with minimum quality standards

86 / 200

86) Improvement teams can use a ………… (sometimes called a selection or prioritization matrix) to systematically identify, analyze, and rate the strength of relationships between sets of information.

87 / 200

87) A methodical procedure used to identify factors that cause errors and then reduce or minimize them?

88 / 200

88) Groups that contract with the centers for Medicare & Medicaid Services to monitor the appropriateness, effectiveness, and quality of care provided to Medicare and Medicaid beneficiaries?

89 / 200

89) a …… for change in identified (forming the team, agreeing on the problem, selecting valid measures, and making ideas for improvement)

90 / 200

90) Implementing quality improvement to reduce complications from surgery can be done in

91 / 200

91) Meaningful quality process measures must be?

92 / 200

92) …….is its ability to satisfy the needs and expectations of the customer

93 / 200

93) Developing …….to identify and implement new evidence-based interventions, innovations and technologies, with the ability to adapt these to local context

94 / 200

94) The first step in problem solving is to

95 / 200

95) Gathering data to assess the changes affect on the process is part of which stage of QI cycle?

96 / 200

96) Avoiding harm to people for whom the care is intended

97 / 200

97) ……is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. Standard deviation

98 / 200

98) ……. are organizational assets and include people and raw material.

99 / 200

99) Performance improvement projects should be …….

100 / 200

100) Your community hospital has coordinated with local municipality authority to convert a busy intersection to a roundabout (i.e., traffic circle) to alleviate long standing condestion, but after completion it was realized that large fire trucks cannot fit through the new configuration. This is an example of?

101 / 200

101) Comparing results of QI with expectations is part of which stage of the QI cycle?

102 / 200

102) Provision of a health service that is more likely to harm than benefit the patient

103 / 200

103) The goal of performance improvement is to ……from recurring, not just clean up the mess after something undesirable happens.

104 / 200

104) Graphs used to show the correlation between two characteristics or variables

105 / 200

105) Which of the following best describes the nature of quality measurement?

106 / 200

106) The Deming performance improvement model

107 / 200

107) Participants …… on the Results (Reviewing the results and deciding what tests of change to try next)

108 / 200

108) Which of the following is associated with defining of product or service features and specifications?

109 / 200

109) Identifying and describing data that need to be collected to determine whether changes produced desired results is part of which stage of QI cycle?

110 / 200

110) One crucial elements of or steps in a quality improvement system is Staff, doctors, nurse

111 / 200

111) The best possible care should be provided to everyone, regardless of age, sex, race, financial status, or any other demographic variable

112 / 200

112) Incorrect diagnoses, medical errors, and other sources of avoidable complications

113 / 200

113) …….is developing a theory of change?

114 / 200

114) Where was Total Quality Management first developed?

115 / 200

115) Minimum acceptable levels of quality

116 / 200

116) .….. define customers and how to meet their needs

117 / 200

117) An ………, sometimes called an arithmetic mean, is the sum of a set of quantities divided by the number of quantities in the set

118 / 200

118) Caring. Staff involve and treat people with compassion, dignity and respect?

119 / 200

119) Formal discussions between two parties in which information is exchanged?

120 / 200

120) Quality improvement can deliver sustained improvements not only in…….., but also in the lives of the people working in health

121 / 200

121) The ability to influence a group toward the achievement of goals

122 / 200

122) ………. tool helps an improvement team dig deeper into the causes of problems by successively asking what and why until all aspects of the situation are reviewed and the underlying contributing factors are considered.

123 / 200

123) Quality improvement program focuses on?

124 / 200

124) …… are the people responsible for supervising the use of an organization’s resources to meet the goals?

125 / 200

125) Quality Improvement had its beginnings in what area?

126 / 200

126) ……are process of care

127 / 200

127) ………… can lead to lower health care costs?

128 / 200

128) Building ………at every level, from the top tiers of organisations, such as the boards of acute trusts or primary care networks, through to front-line staff.

129 / 200

129) Analyzing data to determine whether the changes were effective is part of which stage of QI cycle?

130 / 200

130) Products, services, or information produced by a process?

131 / 200

131) .……is β€œa philosophy or an approach to management that can be characterized by its principles, practices, and techniques

132 / 200

132) Which statement best describes quality improvement?

133 / 200

133) Data describing the delivery of healthcare services

134 / 200

134) Outcomes are …… (Measuring and evaluating results before and after intervention)

135 / 200

135) Choose a problem, and write a statement to describe it?

136 / 200

136) Quality assurance is related to ……

137 / 200

137) A measure of how well resources are used to achieve a goal.

138 / 200

138) Independently gathering evidence in a systematic and transparent way to provide confidence that a system is meeting internal or external standards?

139 / 200

139) Use of authority inherent in designated formal rank to obtain compliance from organizational members

140 / 200

140) …. The leader of a quality improvement team needs to deal effectively with a conflict between two units, it is best to appoint which of the following to its membership?

141 / 200

141) Data describing the extent to which current best evidence is used in making decisions about patient care?

142 / 200

142) ………is achieved by continual improvement in terms of customers’ expectations. The aim of continuous quality improvement is to meet the customer, not just the competition?

143 / 200

143) Care should be provided promptly when the patient needs it

144 / 200

144) A self-assessment and external assessment process used by healthcare organizations to assess their level of performance in relation to established standards and implement ways to continuously improve

145 / 200

145) Not providing a health service that might have been medically beneficial

146 / 200

146) Use the when you want to compare means for two data sets that are independent from each other?

147 / 200

147) Who is responsible for quality improvement in healthcare?

148 / 200

148) Which of the following does not constitute patient-centered care? family planning

149 / 200

149) To ensure………, the steps perpetually cycle and repeat

150 / 200

150) Use of performance information to determine whether an acceptable level of quality has been achieved

151 / 200

151) They use their resources responsibly and efficiently, providing fair access to all, and according to need of their populations?

152 / 200

152) Graphic representations of a process

153 / 200

153) Data describing the results of healthcare services?

154 / 200

154) Writing down details related to objectives of QI cycle, process of changes and plans for implementation is part of which of the following in QI cycle?

155 / 200

155) A subgroup of respondents derived from the target population Defects

156 / 200

156) A radiologist waiting for a patient to be brought into the exam room

157 / 200

157) Of a quality improvement perspective, the most desirable state is when?

158 / 200

158) A dichotomous response scale

159 / 200

159) The number written above the line in a common fraction to indicate the number of parts of the whole is…

160 / 200

160) …. Which one piece of information is the most usefull to describe the age of population that is served in an anticoagulation monitoring service clinic??

161 / 200

161) Which of the following is not suitable data for quality measurement?

162 / 200

162) Analysing performance of various processes and improving them repeatedly to achieve quality objectives

163 / 200

163) Two concepts of descriptive statistics that are essential for identifying opportunities for performance improvement are?

164 / 200

164) Which of the following objectives is not time-bound? health facilities will have reached 5000. increase by 25%

165 / 200

165) Which statement by a healthcare professional shows the best understanding of QI? others involved in health care that leads to better health outcomes, better system performance and better professional development.”

166 / 200

166) The Model for Improvement focuses on what three areas?

167 / 200

167) ……is the combination of the quality of a product and the cost at which that level of quality is achieved?

168 / 200

168) Care should be based on scientific knowledge and provided to patients who could benefit.

169 / 200

169) Action designed to lower the risk of failure

170 / 200

170) Several systematic performance improvement models have been created for use in healthcare as well as other industries. All these models incorporate similar steps: improvements, and measure success improvements

171 / 200

171) Analyze data to determine whether the changes were effective?

172 / 200

172) It is important to know about ……….. for quality planning?

173 / 200

173) Levels of performance excellence that organizations must attain to become credentialed by a competent authority

174 / 200

174) The organization’s billing database is an administrative file often used to gather performance data

175 / 200

175) A measure of the middle or expected value of a data set

176 / 200

176) A measure expressed as a ………. is generally more useful than a measure expressed as an absolute number

177 / 200

177) The Shewhart performance improvement model

178 / 200

178) Creating governance arrangements and processes to identify ………that require investigation and improvement

179 / 200

179) A key focus of quality improvement is to ………of the system and clinical processes

180 / 200

180) Develop a solution for the problem and a plan for implementing the solution

181 / 200

181) The patient wait time in the emergency department is….

182 / 200

182) Which one piece of information is the most usefull to describe the gender of population that is served in an anticoagulation monitoring service clinic??

183 / 200

183) ………… is a systems thinking multimethod ology that seeks to combine methods and practices from various systems thinking schools?

184 / 200

184) …. Incorrect diagnoses, medical errors, and other sources of avoidable complications?

185 / 200

185) Hundreds of measures can be used to evaluate healthcare performance. These measures are grouped into three categories:

186 / 200

186) Which of the following scenarios does not represent timeliness of care?

187 / 200

187) ……. must provide a good or service desired by its customers?

188 / 200

188) Quality management is a method for?

189 / 200

189) The patient cost-to-charge ratio…..

190 / 200

190) Which statement below best describes quality assessment? low-performing health care providers, organizations, or communities. implementation of quality measurement activities, and monitoring of quality information over time

191 / 200

191) A way of doing business that continuously improves products and services to achieve better performance

192 / 200

192) Health care systems across the UK are also looking at the environmental impact of the services they provide as part of their efforts to ……..

193 / 200

193) …. It is important to know about

194 / 200

194) Which of the following is not a basic component of descriptive statistics?

195 / 200

195) Graphs used to show the relative size of different categories of a variable, on which each category or value of the variable is represented by a bar, usually with a gap between the bars; also called bar charts

196 / 200

196) A …… is used to compare two things. For instance, the nurse-to-patient ratio reports the number of hospital patients cared for by each nurse

197 / 200

197) …. What sampling technique involves selecting the medical record of every fifth patient undergoing Percutaneous Coronary Intervention (PCI)?

198 / 200

198) Which is less relevant in the formulation of monitoring framework?

199 / 200

199) The process of identifying the scope for process improvement is associated with …

200 / 200

200) Events, actions, or things that can cause harm

Your score is

The average score is 0%

0%

Any comments?